BAKERY/BAKE-OFF BAKERS

About the Role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, monitor quality assurance standards, and embrace the Customer 1st strategy to deliver excellent customer service while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions about products sold within the department and throughout the store.
• Adhere to all local, state, and federal health and civil code regulations.
• Maintain cleanliness of counters, cases, and coolers continuously.
• Observe scheduled shift operating hours and meet daily production goals for baked goods.
• Maintain a clean and sanitized work area.
• Plan and organize a development plan, including setting goals, prioritizing tasks, and developing timelines.
• Assist with receiving and unloading merchandise and supplies.
• Gain and maintain knowledge of products sold within the department to respond to questions and make suggestions.
• Prepare special orders per customer requests.
• Use bakery equipment such as refrigerators, freezers, slicers, ovens, proof-box, stove, and computerized scale according to company guidelines.
• Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
• Adequately prepare, package, label, and inventory ingredients and merchandise.
• Check product quality for freshness, review "sell by" dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout to locate products when requested by customers.
• Stay current with present, future, seasonal, and special advertisements.
• Maintain awareness of inventory/stocking conditions and note any discrepancies.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of needed repairs.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Ensure compliance with merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and engagement rules.
• Perform essential functions of this position with or without reasonable accommodation.

Requirements

• High school diploma or equivalent.
• Bakery or retail experience preferred.
• Ability to handle stressful situations and communicate effectively.
• Knowledge of basic math.
• Current food handlers permit (once employed).
• Must meet the minimum physical demands of the position.
• Must be 18 or older.
• Second language skills (speaking, reading, and/or writing) are a plus.