Bakery Associate/Joy Creator

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor).

About the role

At Nothing Bundt Cakes, the Joy Creators sweeten up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.

This is a part-time position with shifts scheduled 15-30 hours per week, Monday-Sunday. Must have the flexibility to work two or more morning, midday, or evening shifts. Shift times may vary but typically are:

• Morning: 8:30am-2pm
• Midday: 10am-4pm or 11am-5pm
• Evening: 2:30pm-7pm or 3pm-7pm

Bakery hours are Monday-Saturday: 9am-7pm, Sunday: 10am-4pm.

Responsibilities

• Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggest additional merchandise, including balloons, candles and cards, to complete unique celebrations.
• Process guest orders efficiently and accurately utilizing point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Restock retail merchandise and cake display case to ensure a strong visual presentation.
• Assist the Crafter in preparing cake decorations and packaging supplies as needed.
• Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintain a consistent work attendance and punctuality record.

Requirements

• Applicants must be 16 years of age or older.
• Previous customer experience is a plus, but not required.
• Must have the flexibility to work two or more morning, midday, or evening shifts.

Core Values

• Servant’s Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others.
• Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully.

Benefits

• Opportunity for advancement
• Employee discounts (cake discounts!)
• Flexible schedule
• Paid time off
• Casual dress code (T-shirts and sneakers)
• Training on crafting cake and growing your career
• Earlier closing hours than most food service jobs
• Fun, friendly work environment with a great-smelling bakery