Bakery Associate

About the role

Assists in the daily operations of the bakery department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

Responsibilities

• SERVICE (60%): Creates an environment that enables customers to feel welcome, important and appreciated that will increase customer confidence and loyalty. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality and value. Offers product samples, answers product questions and offers customers assistance in finding or suggesting products. Ensures customer requests and special orders are fulfilled.
• LEADERSHIP (20%): Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Adheres to all local, state, and federal laws, and company guidelines.
• FINANCIAL (10%): Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Prepares, packages, labels, and displays products for sale. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy.
• COMPLIANCE/SAFETY (10%): Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.

Requirements

• Education: Preferred High School or GED.
• Language: English required; Spanish preferred.
• Experience: 0‑3 years of supervisory experience (minimum).
• Age: Must be 18 years of age.
• Authorization: Authorization to work in the United States or ability to obtain.
• Pre‑employment: Successful completion of drug testing and background check.
• Skills: Strong customer service skills; exceptional interpersonal, motivational and communication skills; ability to operate bakery equipment (e.g., slicer, oven, scale, knives, box cutter and pricing gun) according to company guidelines.
• Environmental Factors: Retail bakery setting; requires standing/walking, manual dexterity, reaching, lifting up to 35 lb, pulling up to 250 lb; exposure to indoor/outdoor, cold, freezing, heated, wet/humid conditions; safety risks include twisting, slippery floors, hazardous equipment, sharp objects, loud noise, irritants, dust, fumes, sprays, hazardous cleaning solutions.
• Equipment: Uses cleaning supplies, general office equipment, register, pricing gun, scales, scanner, racks, carts, pallet jacks, shopping carts; powered cutting equipment (slicers, saws, grinders, knives, ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment); preferred equipment includes baler/compactor, ladder, pliers, wire cutters, box cutter; PPE includes goggles, gloves, cutting gloves, fryer gloves, oven gloves, back brace.

Schedule

Varied shifts; occasional overnight travel; no regular overnight requirement.