Baggage Storage Associate - JFK John F. Kennedy Airport - Part Time

Smarte Carte Inc. is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific.

About the role

Smarte Carte is seeking a friendly, dependable Baggage Storage Associate to provide exceptional service to travelers in a fast-paced airport environment. In this customer-facing role, you’ll greet and assist passengers, promote baggage storage services, process payments, safely tag and track customer belongings, and help maintain an organized and welcoming service area. This is a great opportunity for someone who enjoys helping people, working independently, and being part of the travel experience.

Responsibilities

• Deliver premier customer service.
• Greet and assist inbound travelers and encourage the use of our services to maximize their travel experience.
• Follow established process for tagging and tracking customer property (Baggage Storage SOP).
• Communicate Baggage Storage requirements to customers.
• Process cash and credit card payments using POS register.
• Perform ETD (Explosives Trace Detection) screening on all items (training will be provided).
• Provide information & respond to inquiries about airport facilities, including baggage carousel information.
• Transport carts throughout the airport using mechanized equipment.
• Maintain a clean and organized work area.
• Wear company prescribed uniform, maintain a neat and well-groomed appearance.
• Other duties as assigned.

Skills

• Passionate approach to customer service, able to handle client needs and concerns.
• Proactive approach in applying sales practices.
• Positive attitude, strong work ethic.
• Cultural awareness.
• Ability to work in a hectic, fast-paced environment while maintaining a calm, positive, efficient, and comforting disposition.
• Ability to work independently.

Qualifications

• Aptitude to learn new applications as needed.
• Airport and/or Airline hospitality service experience a plus.
• Excellent verbal communication skills.
• Bi or Multilingual a plus.
• High school diploma or GED preferred.
• Background screening for Airport Badge is required.

Physical Requirements

• Must be able to push/pull and lift 50 – 70 lbs.
• Must be able to stand and walk for long periods of time.

Pay

$20.25 - $21.25 / hour

Schedule

Approximately and up to 25 hours per week. Must be available weekends & holidays when needed.

Benefits

• Company Paid Sick Time
• Matching 401k
• Overtime and Holiday Overtime