Backroom Supervisor

About the role

Sierra at TJX Companies offers a vibrant team environment that embraces diversity, fosters collaboration, and prioritizes development. As part of the TJX family—a Fortune 100 company and the world’s leading off-price retailer—you’ll work in stores such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, with opportunities to learn, thrive, and make an impact.

Location: 9366 State Road 16 Ste 300, Onalaska, WI (Sierra Store 0156).

Responsibilities

• Model exceptional customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Act as Manager on Duty adhering to company policy and procedure.
• Ensure store team performs tasks and activities in accordance with the store plan; prioritize as needed.
• Address immediate customer service issues and provide appropriate coaching to associates.
• Exercise discretion regarding customer service policies to satisfy customers.
• Maintain accurate associate coverage in service areas for a positive customer experience.
• Ensure associates adhere to all operational procedures.
• Ensure opening/closing procedures are executed according to company guidelines.
• Communicate accurately and effectively with management and associates when setting and addressing priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Provide feedback, recognition, and coaching to associates.
• Partner with management on associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem‑solving skills.
• Able to effectively coach, delegate, and follow‑up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi‑tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount; Employee Assistance Program (EAP); smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
• Eligible (with service/hours requirements) for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.

Pay

Starting pay range: USD $16.00 to $16.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Schedule

Open availability required, including nights and weekends.