Backroom Processing Associate

About the role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Requirements

• High school diploma or equivalent
• Ability to lift up to 50 pounds
• Excellent customer service skills
• Attention to detail
• Knowledge of basic computer operations

Qualifications

• Experience in retail or customer service is a plus
• Flexible schedule to accommodate shifts including evenings, weekends, and holidays

Skills

• Customer service skills
• Attention to detail
• Basic computer skills

Benefits

• Paid vacation, sick time, and holidays, prorated by scheduled hours
• Optional voluntary life insurance
• 403(b) retirement savings plan
• Access to additional voluntary benefit options
• Employer funded pension plan for eligible employees

Pay

$15.00 per hour

Schedule

24 hours per week, including evenings, weekends, and holidays as scheduled