Backhaul Coordinator

We need to output HTML fragment with sections: h3 headings for sections present: About the role? Actually posting includes "Who We Are" maybe not needed. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include. The posting includes: "Who We Are" (maybe not needed). "Job details: Backhaul Coordinator Schedule: Monday-Friday 8:00am-4:30pm". So schedule is present: Monday-Friday 8:00am-4:30pm. So we can include a Schedule section with that content. Also "Summary" paragraph describing role. Could be under "About the role" maybe. The instruction says use h3 for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have About the role (summary), Responsibilities (list), Qualifications (list), Benefits (list). Also maybe Skills? The posting includes skills within qualifications; we can combine. We should not include Pay because not mentioned. Benefits are listed: Health, Dental, Vision, Employee Assistance Program Paid Time Off; increases with years of service Generous Employee Discount on home furnishings Professional Development Opportunities Tuition Assistance Ashley Wellness Centers (location specific) 401(k) and Profit Sharing Life Insurance. So we can include Benefits. We need to remove boilerplate: "Who We Are" maybe not needed but could be considered About the role? Actually "Who We Are" is company description. Could be placed under About the role? But the instruction says About the role heading for section headings. We could put company overview under About the role? Might be okay. However they said "do NOT repeat the job title as a heading". They didn't forbid company description. But we need to preserve substantive information. The "Who We Are" paragraph is substantive about company. Could be placed under About the role? Or maybe we could create a section "About the company"? Not in allowed list. But we could embed it in a

  before sections. The instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use h3 for section headings (e.g. those). Likely they expect only those headings. So we should not add extra headings like "Who We Are". Instead we can incorporate that info into a

  before the sections, maybe as an introductory paragraph. Similarly "Work Environment" description could be omitted? It's substantive but not in allowed headings. Could be placed under About the role? Might be okay to include as a paragraph under About the role? But they said prefer a few substantive sections over many thin ones. Could include Work Environment as a paragraph under About the role? Might be okay. But we need to preserve ALL substantive information. So we need to include the work environment details somewhere. Could add a paragraph under About the role or maybe a separate section "Work Environment" but not in allowed list; risk of being considered extra heading. Safer to include as a paragraph under About the role (or maybe under Responsibilities? No). We'll put after About the role heading a

  that includes company description and work environment. Now schedule: we have schedule Monday-Friday 8:00am-4:30pm. Provide under Schedule heading. Responsibilities: many bullet points grouped under categories: Driver Coordination, Freight Acquisition, Load Matching & System Management, Vendor & Customer Communication, Rate Negotiation, Revenue Focus & Analysis, Operational Excellence. We can make a single

  with
  • items each being a responsibility. Could also keep subheadings but not needed. We'll just list each bullet as
  • . Qualifications: list of required qualifications and additional preferred qualifications. We'll combine into a
    under Qualifications heading. Benefits: list as
    under Benefits heading. We must not include fluff like "commensurate with experience". Not present. We must remove duplicated lines, boilerplate like EEO, etc. Also remove "If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board." That's application instruction, remove. Also remove "Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:" and links. Also remove "We are an Equal Opportunity Employer..." etc. Also remove "Notice to Search Firms:" etc. Also remove "Please note this position is not eligible for current or future employment sponsorship." etc. Now produce HTML fragment. Structure:

    About the role

    At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

    Responsibilities

    • Partner with Assistant Fleet Managers to identify available drivers for backhaul opportunities and optimize driver utilization
    • Coordinate driver schedules and availability to maximize backhaul capacity and minimize empty miles
    • Communicate effectively with drivers regarding load assignments, pickup times, and delivery requirements
    • Monitor driver hours of service (HOS) to ensure compliance with DOT regulations while maximizing backhaul opportunities
    • Build strong working relationships with drivers and fleet management teams
    • Solicit daily, weekly, and monthly freight from customers, brokers, and shipping partners to secure backhaul loads
    • Proactively develop and maintain relationships with customers and freight brokers to create consistent backhaul opportunities
    • Use load boards including DAT, Internet Truckstop, and other platforms to find optimal backhaul opportunities that align with driver routes
    • Identify and pursue new freight lanes and opportunities to expand backhaul revenue
    • Monitor market rates and freight availability to capitalize on profitable opportunities
    • Use load boards and transportation management systems to match available capacity with freight opportunities
    • Ensure all load tenders are accurate and properly entered into the system with complete information
    • Maintain accurate records of all backhaul loads including pickup/delivery times, rates, and customer information
    • Update systems in real-time to reflect load status, changes, and completion
    • Ensure data integrity and compliance with documentation requirements
    • Confirm order numbers, set appointments, and manage vendor systems to ensure smooth pickup and delivery operations
    • Maintain excellent communication with shippers and brokers about load status, pickup times, and delivery updates
    • Respond promptly to customer inquiries and resolve issues to maintain strong business relationships
    • Coordinate with customers and brokers on scheduling, routing, and special requirements
    • Provide proactive updates on load status and potential delays
    • Negotiate rates with customers and brokers to maximize profitability while remaining competitive
    • Ensure negotiated rates are accurately reflected in the system and properly documented
    • Analyze market rates and trends to inform negotiation strategies
    • Balance revenue goals with relationship management and long-term customer partnerships
    • Track rate performance and identify opportunities for rate improvements
    • Analyze lane reports and backhaul opportunities to drive revenue growth and identify profitable freight lanes
    • Monitor backhaul performance metrics including revenue per mile, empty mile percentage, and load acceptance rates
    • Identify trends and patterns in freight availability and pricing to optimize backhaul strategies
    • Generate reports on backhaul performance and present findings to management
    • Develop strategies to improve backhaul utilization and revenue contribution
    • Track key performance indicators (KPIs) and work toward continuous improvement goals
    • Ensure compliance with all DOT regulations, safety requirements, and company policies
    • Maintain organized records and documentation for all backhaul transactions
    • Collaborate with dispatch, operations, and safety teams to ensure seamless coordination
    • Support continuous improvement initiatives to enhance backhaul processes and profitability
    • Participate in team meetings and contribute ideas for operational improvements

    Qualifications

    • High school diploma or GED equivalent required
    • Experience in transportation, logistics, freight brokerage, or similar field
    • Familiarity with load boards such as DAT, Internet Truckstop, Truckstop.com, or similar platforms
    • Strong negotiation and communication skills with ability to build relationships with customers and brokers
    • Ability to analyze data and identify opportunities for improvement and revenue growth
    • A proactive mindset and knack for problem-solving in fast-paced environments
    • Excellent organizational and time management skills with ability to manage multiple tasks simultaneously
    • Proficient in Microsoft Office Suite (Excel, Word, Outlook)
    • Understanding of transportation industry terminology, pricing, and operations
    • Customer service orientation with professional phone and email communication skills
    • Ability to work independently and make sound decisions quickly
    • Associate's or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field (preferred)
    • 2+ years of experience in backhaul coordination, freight brokerage, or transportation logistics (preferred)
    • Experience with Transportation Management Systems (TMS) or freight management software (preferred)
    • Knowledge of DOT regulations, hours of service (HOS), and transportation compliance requirements (preferred)
    • Understanding of trucking operations, routing, and logistics planning (preferred)
    • Experience in the furniture, retail, or distribution industry (preferred)
    • Familiarity with geographic regions, freight lanes, and major shipping markets (preferred)
    • Advanced Excel skills including data analysis and reporting (preferred)
    • Background in rate negotiation and contract management (preferred)
    • Understanding of fuel surcharges, accessorial charges, and freight pricing structures (preferred)

    Benefits