Background Investigator and Travel Coordinator

Monday – Friday

About the role

Responsible for ensuring driver files are accurate, completed, and processed in a timely manner as well as booking travel for new or current drivers.

Responsibilities

• Work closely with Driver Recruiters to ensure each driver file is complete and ready for orientation or certification class.
• Audit and review files to ensure compliance with J&R Schugel Trucking, Inc. and Department of Transportation (DOT) standards.
• Ensure application is fully completed.
• Review employment information (DAC, PRE, and PSP) and confirm all jobs are listed on the application.
• Verify the previous 3-year work history (including non-DOT employment) and ensure the last 10 years of previous employment is on the application.
• Document attempts to obtain previous employment verifications and record three good-faith attempts from at least three different methods (i.e., fax, email, phone, etc.).
• Review accidents on PSP and MVR; update the application to reflect any reported accidents. If an accident report is needed, tag Recruiter and BI Supervisor.
• Review tickets and violations on PSP and MVR; update the application to reflect any reported tickets or violations.
• Review criminal background records (i.e., Discover Plus/Supp Crim). If an adverse criminal record is found, ensure the application reflects the report and bring any red flags to the attention of the Recruiting Director.
• Ensure employment verifications are completed in full, including current/last employers after the driver is in orientation and CONFIA is signed. Bring questionable verifications to the BI Supervisor for review.
• Report any adverse information discovered while the driver is in orientation to the Director of Recruiting and BI Supervisor.
• Complete and ensure files are accurate within 30 days of hire.
• Maintain strict confidentiality for all sensitive information, including but not limited to social security numbers, drug screen results, physicals, medical information, addresses, and phone numbers.
• Assist the department with projects (i.e., welcome packets, postcards, campaigns, etc.).
• Coordinate with recruiters to book travel and lodging for new hires attending orientation by airplane or bus, including calling drivers to confirm preferences, emailing itineraries, and uploading into Tenstreet.
• Coordinate with operations, human resources, and safety departments for travel arrangements and lodging for current drivers as needed.
• Manage and update the travel spreadsheet, emailing daily updates to the distribution list.
• Review and analyze travel expenditures, making suggestions to senior management on changes to the corporate travel policy to ensure effective travel arrangements.
• Assist the Director of Recruiting in negotiating lodging rates with hotels near company facilities for drivers and office staff.
• Reconcile and allocate invoices for vendors used for travel and lodging (i.e., hotels, Lyft, etc.).
• Communicate with JRS shuttle driver on pickup times.
• Perform other duties as assigned or directed by Supervisor.

Requirements

• High School Graduate or General Education Degree (GED) equivalent.
• 1 or more years of administrative/clerical experience.
• Experience in the transportation industry strongly preferred.
• Experience booking hotels and transportation (i.e., flights, bus tickets, Amtrak, etc.).

Skills

• Proficient knowledge of Microsoft Suite.
• AS/400 and Tenstreet experience strongly desired.
• Ability to type a minimum of 35 wpm.
• Able to read, write, and speak the English language fluently.
• Strong organizational skills and highly detail-oriented.
• Ability to multi-task in a fast-paced environment.
• Good oral and written communication skills.
• Customer service-oriented.
• Ability to collaborate with peers on and off-site.
• Positive and professional attitude.
• Familiar with or willing to become familiar with DOT regulations and rules as they pertain to the qualifications of driving a truck for the company.

Benefits

For information about our offered benefits, please visit our benefits page.