Backend Support Engineer

Responsibilities

• Build internal tools and scripts to debug and triage issues, streamline support workflows, and improve operational efficiency.
• Provide Tier 1 support for live APIs, perform initial triage and issue isolation, identify impacted layers, and escalate as needed.
• Support customer-facing communication and partner closely with product and other engineering teams.
• Develop dashboards for platform visibility and implement monitoring and alerting for issue detection.
• Package tools and deploy production-ready solutions with emphasis on timely delivery and strategic contribution.

Requirements

• Ability to deliver quickly in a tech-agnostic environment.
• Preference for Python or Node.js.
• Experience with Splunk for queries and log analysis and Datadog for infrastructure dashboards and monitoring.
• Backend focus on tooling and integrations with CI/CD via GitHub pipelines.
• Kubernetes is a plus.
• SRE-type skill set with understanding of systems, workflows, and tooling integrations.
• Familiarity with agentic and MCP concepts.
• Ability to integrate intelligence into solutions with attention to security implications.
• Exposure to frontend is a plus.