Back Office Technician (Temporary to possibly permanent)

About the role

The Back Office Technician (Temporary to possible permanent) is responsible for performing a variety of patient care, office, and laboratory duties. The Back Office Technician prepares patients for examination and assists other optical professionals in providing treatment to the eyes.

Responsibilities

• Ensures a positive and professional environment where patients feel comfortable;
• Prepares patients for treatment and assists doctors;
• Collections and documents the patient’s chief complaint;
• Verifies patient’s ocular and medical health history;
• Documents any medications patient is taking;
• Obtains consents from patients. Ensures patients read and sign the consents;
• Performs Refractions;
• Administers basic Visual Acuity (VA) assessments;
• Performs intraocular pressure (IOP) tests with a Tonopen unit;
• Takes Fundus photos;
• Administers a Visual Field (VF) test;
• Performs Flourescein Angiogram (FA) procedures;
• Performs Indocyanine Green Angiography (ICG) procedures;
• Administers topical ophthalmic and dilation medications to patients;
• Maintains a clean, sterile, and stocked exams rooms;
• Provides written instructions and/or patient education materials for the patient to review at home. Ensures patient understands all instructions;
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies;
• Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues;
• Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).

Requirements

• High School education, GED or equivalent;
• Valid driver’s license and automobile insurance;
• Ability to travel to other clinics as assigned;
• Desirable Experience in the Ophthalmic or Optometric Industry. Experience as a Back Office Technician.

Qualifications

• Certified Ophthalmic Technician (preferred)
• Certified Ophthalmic Assistant (preferred)
• Valid Driver’s License may be required based on clinic location(s).

Skills

• Team player and contributor coupled with excellent communication and interpersonal skills (oral and written);
• Use and knowledge of WORD, EXCEL and use of standard office equipment;
• Responds to common inquiries from customers, staff, vendors, or other members of the community;
• Draws valid conclusions, applies sound judgment in making decisions, and makes decisions under pressure;
• Interprets and applies policies and procedures;
• Addresses others professionally and respectfully by actions, words, and deeds;
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused;
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature;
• Multitasks effectively and works in a fast-paced and sometimes ambiguous environment, without compromising quality of work;
• Prioritizes tasks and projects with limited direction, while understanding and contributing to the success of the clinic.