Back Office Technician

About the Role

The Back Office Technician performs a variety of patient care, office, and laboratory duties, preparing patients for examination and assisting other optical professionals in providing treatment to the eyes.

Responsibilities

• Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors.
• Collects and documents the patient’s chief complaint.
• Verifies patient’s ocular and medical health history.
• Documents any medications patient is taking.
• Obtains consents from patients and ensures patients read and sign the consents.
• Performs Refractions.
• Administers basic Visual Acuity (VA) assessments.
• Performs intraocular pressure (IOP) tests with a Tonopen unit.
• Takes Fundus photos.
• Administers a Visual Field (VF) test.
• Performs Flourescein Angiogram (FA) procedures.
• Performs Indocyanine Green Angiography (ICG) procedures.
• Administers topical ophthalmic and dilation medications to patients.
• Maintains clean, sterile, and stocked exam rooms.
• Provides written instructions and/or patient education materials for the patient to review at home and ensures patient understands all instructions.
• Provides accurate documentation and summarization of an ocular examination, while maintaining patient flow and communication regarding appointment status.
• Files patient forms and updates information in CareCloud/EMR system.
• In some clinics, may be required to drive patients in a company-provided vehicle.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues.
• Maintains strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Performs other duties as assigned by management.

Requirements

• High School education, GED, or equivalent.
• Valid driver’s license and automobile insurance.
• Ability to travel to other clinics as assigned.

Qualifications

• Experience in the Ophthalmic or Optometric Industry (desirable).
• Experience as a Back Office Technician (desirable).
• Certified Ophthalmic Technician (preferred).
• Certified Ophthalmic Assistant (preferred).

Skills

• Team player with excellent communication and interpersonal skills (oral and written).
• Proficient in Microsoft WORD and EXCEL, and use of standard office equipment.
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Professional and respectful demeanor in interactions with others.
• Detail-oriented, organized, process-focused, problem solver, self-motivated, proactive, and customer service-focused.
• Displays independent judgment by making timely and accurate decisions based on available information that may sometimes be vague or limited.
• Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction while contributing to the success of the clinic.

Work Environment

This is primarily an office classification with controlled temperature conditions and limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. Ability to travel between offices is required.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle or feel, reach with hands and arms, see, talk, and hear. The employee will frequently lift and/or carry reports, records, and other materials typically weighing less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.