Back Office Manager - Customs Brokerage
Position Overview
DATAMARK is seeking an experienced Back Office Manager to lead a high-performing back-office operation supporting customs processing activities. This role is responsible for ensuring day-to-day production operations are designed and executed to consistently meet client service level agreements, regulatory requirements, budget expectations, and profitability targets. The ideal candidate combines strong operational leadership with deep customs brokerage expertise and maintains an active Customs Broker License.
Primary Responsibilities
Lead designated customs processing and back-office operations to meet or exceed gross margin and profitability targets
Ensure all customs-related processing activities are performed accurately and in compliance with U.S. Customs and Border Protection (CBP) regulations and client requirements
Provide operational oversight and guidance on customs documentation, classification, entry processing, and related customs activities
Maintain awareness of regulatory changes and implement process updates as necessary
Partner with internal and external stakeholders to address compliance concerns, process improvements, and client requirements
Direct production teams to achieve customer service level agreements (SLAs), compliance requirements, and contractual obligations
Manage budgets, staffing plans, and operational resources to support business objectives
Monitor key performance indicators and present operational, quality, productivity, and financial results to executive leadership and clients
Develop and mentor Assistant Managers, Supervisors, and production staff for future growth opportunities
Conduct performance evaluations and provide coaching and development plans
Serve as an operational resource and perform leadership responsibilities as needed to support business continuity
Requirements
Active U.S. Customs Broker License
Experience leading customs brokerage, international trade, import/export, logistics, freight forwarding, or trade compliance operations
Experience managing client-facing service operations in a high-volume environment preferred
Minimum of 8 years of back-office or operations experience
Minimum of 2 years of management experience
Experience managing budgets, workforce planning, and profitability targets
Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Benefits
What We Offer:
Comprehensive Health Care: Medical, dental, and vision plans
Retirement Savings: 401k
Life Insurance: Basic, voluntary, and AD&D coverage
Time Off: Paid time off, paid volunteer hours, and major holidays
Disability Coverage: Short-term and long-term disability plans
Professional Growth: Training and development to advance your career
Wellness Resources: Support for your overall well-being