BA - WT10-HVC - Part time - Days/Evenings

About the Role

At Bridgeport Hospital, every employee is part of the patient care team, contributing to a team-based approach that promotes access, continuous, comprehensive care, and quality improvement. As a Business Associate, you will work cooperatively with members of the patient care team to achieve desired outcomes in service excellence, collaboration and teamwork, technical expertise, positive impact, and problem-solving. Additional activities may be assigned to ensure safe, effective, and efficient operations of the facility.

Patient and family-centered care (PFCC) at Bridgeport Hospital is demonstrated by working with patients and their families based on the four principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" and demonstrating exemplary customer service skills for all customer groups, including patients, families, physicians, staff, and support department personnel.

Responsibilities

• Service Excellence: Creates a great "First Impression" by demonstrating exemplary customer service skills. Adheres to the "Is there anything else I can do for you?" customer service excellence pledge.
  • Interacts with patients, families, physicians, and staff in a helpful, courteous, pleasant, and professional manner at all times, including while using the intercom.
• Collaboration and Teamwork: Ensures information is communicated in a timely, sensitive, and effective way; follows through on responses as appropriate.
  • Demonstrates sensitivity to the varying needs and communication styles of culturally diverse patients, families, and staff.
• Technical Expertise: Proficient in all computer applications and telecommunication systems. Maintains medical records and other materials related to medical status and patient care while observing strict confidentiality within HIPAA regulations.
  • Receives, distributes, processes, files, and maintains all patients' medical records and other documents relating to medical status and patient care, maintaining strict confidentiality.
• Positive Impact and Problem-Solving: Exhibits behaviors demonstrating responsibility for creating a positive work environment. Recommends reasonable solutions to address problems.
  • Ensures the environment is always regulatory-ready and compliant, including maintaining a clean, comfortable environment for patients, families, friends, and coworkers.

Requirements

• High school diploma or equivalent; secretarial coursework preferred.
• Minimum of 6 months of work experience, preferably in a healthcare setting.

Skills

• Excellent communication, interpersonal, and organizational skills.
• Ability to multitask and manage time effectively.
• Ability to read computer screens, forms, and other documents and follow written and oral instructions.
• Ability to write clearly and legibly.
• Demonstrated competency with computers and keyboarding skills.
• Ability to work in a fast-paced, changing environment.
• Ability to respond to unpredictable situations (including clinical crises) with sound judgment and excellent customer relations skills.
• Ability to maintain composure in stressful situations.
• Demonstrates a caring, positive attitude toward patients and families.

Physical Demands

• Ability to lift a minimum of 40 pounds.
• Consistent use of body mechanics.
• Work involves sitting in a chair for long periods, standing, and walking through the department or facility as required.

Requisition ID: 190561