B2B Service Account Manager

Position Summary This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role And Responsibilities Essential Duties and Responsibilities: Provide on-site brand ambassador role as a representative of Samsung B2B CareReceiving and providing solutions for site escalations, and navigate to internal team and relevant department to close the escalationsRegional customer relationship managementJoint collaboration with service account manager and sales team to represent Samsung for existing business review as well as supporting new Business Opportunity (BO) Provide on-site, engineering level support for Samsung visual display products and servicesProvide training, performance evaluations, reporting and real-time technical support for Samsung service teams and service partnersSupport the development, proof of concept, implementation and long-term operations of new and existing Samsung professional servicesCommunicate and coordinate with customers and internal Samsung teams to investigate and resolve potential quality concernsDevelop, coordinate and manage small to medium sized service related projectsDevelop and present engineering level documentation related to various support activitiesRepresent Samsung Customer Service in a professional mannerTravel by ground and/or air to work in diverse work environments throughout the U.S.Be prepared to travel with short notice, with a maximum of 80% travel possiblePeriodically provide after hours and/or weekend support to accommodate customer schedulesMaintain a functional home office to support a professional and effective work environmentPerform all duties and responsibilities while traveling and working outside of the home officePhysically carry products, parts, tools and ladders to and from the vehicle and the work siteWork at heights, safely utilizing Ladders, lifts, and booms, when requiredLift, carry and maneuver objects up to 65 pounds without assistance Skills And Qualifications Degree/Background/Experience Required: Bachelor’s Degree (or equivalent experience) in Electronics Engineering Technology, Computer Engineering Technology, Business management, Hospitality, or similar Customer serviceSix (6) years of customer service experience supporting consumer electronics products and relevant systems and serviceExperience with installation, operation and support of digital signage products and complex audio visual presentation and automated control systems is a plusStrong preference with customer escalation support, customer facing role with customer centric mindset and strong soft skillPrefer experience with installing and supporting Samsung indoor and outdoor digital signage products, including Direct View LED, LFD, MagicInfo, Hospitality TV and PC monitorsCurrent OSHA 30 job-site safety training certification a plusProficient with computers, networking, operating system and various Microsoft Office productsFamiliar with a wide range of hardware and software troubleshooting technologies and toolsRead and interpret electronic schematics and architectural blue printsMust be self-motivated, organized and able to work without direct supervisionDemonstrates clear and effective written and verbal communication skillsDemonstrates professionalism when interacting with customers, employees and colleaguesDemonstrates leadership and teamwork skillsDemonstrates effective technical training skillsPossess a valid driver’s license and is a safe driver Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/ Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process. Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. 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