B2B E-Commerce Account Coordinator

About the Role

The B2B E-Commerce Account Coordinator supports the growth of MillerKnoll’s B2B e-commerce business by helping drive new customer acquisition, expand existing accounts, and support sales and marketing initiatives. Reporting to the Senior Manager, B2B E-Commerce Sales, this role is ideal for a motivated early-career professional interested in building a career in sales, marketing, digital commerce, or business development.

Responsibilities

• Support the Senior Manager, B2B E-Commerce Sales in managing and growing the B2B e-commerce pipeline.
• Assist with prospecting, lead qualification, customer outreach, and follow-up communications.
• Coordinate sales activities and help transition prospects into active accounts.
• Participate in customer, dealer, and internal stakeholder meetings as a polished, professional representative of the business.
• Maintain accurate customer and opportunity information within CRM and sales management tools.
• Develop and maintain sales, pipeline, onboarding, and account performance reporting.
• Analyze business trends and customer performance to identify actionable growth opportunities.
• Support sales enablement, dealer enablement, marketing programs, presentations, customer success stories, and other initiatives that increase awareness and adoption of B2B e-commerce solutions.
• Assist with other responsibilities as needed for the role.

Qualifications

• Bachelor’s degree in Business, Marketing, Sales, Communications, or a related field and/or equivalent work experience.
• Internship, co-op, or work experience in sales, marketing, business analytics, customer service, digital commerce, or a related field.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and turn insights into action.
• Excellent verbal, written, and presentation skills, with a customer-focused mindset and professional presence.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience with CRM, reporting, analytics, dashboard, or presentation tools preferred.
• Strong organization, project management, and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, proactive, and eager to learn, with a willingness to take initiative and grow within the organization.

Why Join Us

This role is ideal for a motivated early-career professional who is excited to build customer relationships, use data to uncover growth opportunities, and bring fresh ideas to the business. You’ll gain meaningful visibility, mentorship, and hands-on experience within the B2B E-Commerce & Digital Solutions organization while developing skills that support a long-term career in sales, marketing, digital commerce, or business leadership. If you’re ready to learn, make an impact, and grow your career, we encourage you to apply.

Location: W. Michigan

MillerKnoll is committed to equal opportunity employment, including veterans and people with disabilities. We hire qualified applicants representing a wide range of backgrounds and abilities. Our organization participates in E-Verify Employment Eligibility Verification.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.