B2B Collections Specialist - Healthcare

About the role

Chamberlain Advisors is recruiting for a B2B Collections Specialist to join a rapidly growing urgent care brand within a large consumer healthcare platform. The role is fully remote, with a preference for Central or Eastern time zones.

Responsibilities

• Invoice Management & Reconciliation: Review, reconcile, adjust, and send monthly B2B invoices to assigned commercial account customers across a high-volume billing cycle.
• Resolve Billing Errors: Identify and resolve billing errors at the source, including registration discrepancies, fee schedule issues, incorrect employee-level charges, and contract term misapplications.
• Determine Payment Allocation: Ensure all credits, debits, and on-account payments are appropriately applied and closed within established aging windows.
• Investigate & Resolve Outstanding Invoices: Investigate and resolve, on a timely basis and per established policy, on-account payments received and other credits or debits that have not been assigned to an invoice.
• Close Credit Balance Invoices: Resolve credit balance invoices before they age past 60 days.
• Collections & Account Resolution: Contact commercial account clients by phone and email to determine reasons for overdue balances, negotiate payment, and secure resolution of outstanding invoices; escalate collection issues as appropriate.
• Manage Portfolio: Manage a portfolio of 200 to 400 accounts, with individual balances ranging from $5,000 to $30,000+, across a diverse mix of employer clients, health systems, municipal entities, and other commercial payers.
• Resolve Short-Payment Discrepancies: Apply client-submitted remittance information and escalate unresolvable disputes through appropriate channels with full documentation.
• Prepare & Submit Reports: Prepare and submit monthly collection reports to management; maintain ongoing visibility into collected amounts, account closures, aging status, and forward-looking recovery projections.
• Proactive Communication: Identify patterns in payment delays, billing errors, or client behavior and proactively communicate findings to the team to reduce recurring issues.
• Cross-Functional Collaboration: Partner with the broader Revenue Cycle Management team and AR processing staff to ensure accurate payment allocation and billing data integrity.
• Engage with Internal Stakeholders: Engage with occupational medicine and other internal stakeholders as needed to resolve client-specific billing or contracting questions.

Qualifications

• 2 to 5 years of experience in collections, accounting, or customer service; commercial or B2B collections experience is strongly preferred, and healthcare-sector collections is an ideal match (urgent care, lab, physician services, hospital billing, DSO, or MSO backgrounds are particularly well-suited).
• Working knowledge of credit and collections, invoicing, accounts receivable, and customer service principles, practices, and regulations.
• Demonstrated experience managing high-volume, multi-line invoice environments from initial contact through full account resolution.
• Excellent communication and negotiation skills; must be able to communicate clearly and concisely, both orally and in writing, in a manner that is respectful, assertive, and professional. Strong telephone etiquette and professional email communication are essential.
• Strong active listening skills and the ability to multi-task and prioritize effectively while engaged in live client conversations.
• Prior proven ability to work independently, manage a large account portfolio, and self-prioritize without daily direction.
• Solid analytical and basic math skills; comfortable reading and reconciling complex invoices and identifying discrepancies at the line-item level.
• Strong PC skills with working knowledge of Microsoft Outlook, Windows, Word, and Excel required; experience with healthcare billing systems or EMR platforms is strongly preferred (Experity experience is a plus).
• High school diploma or equivalent required; Associate degree or higher a plus.
• Experience working fully remote is a plus; strong personal discipline and communication habits are required.

About Our Client

The client is a leading provider of healthcare services, supporting independent healthcare practices operating at more than 1,400 locations in 46 states through multiple consumer healthcare brands. The urgent care brand within this platform is one of the fastest-growing in the country, delivering high-quality, accessible care across its locations. The Revenue Cycle team is a critical engine of that infrastructure, and this role offers a direct, visible impact on the financial health of the organization.