B2B Account Manager

What You’ll Do

• Provider and Patient Support & Experience
• Act as a key CX contact for inbound provider inquiries, including questions, issue resolution, and support needs
• Deliver timely and effective facility, patient and physician support, ensuring a high-quality experience
• Coordinate IpsiHand training sessions with Patient and Clinical partners
• Ensure providers have access to training materials and resources
• Partner with account owners and internal teams to ensure continuity and alignment across accounts
• Pipeline & Revenue Operations
• Manage and track the patient pipeline within the B2B funnel, ensuring timely progression from referral through treatment
• Support VA pipeline management, ensuring accuracy, compliance, and forward momentum
• Conduct SDR account reviews to identify pipeline gaps, risks, and opportunities
• Collaborate with SDR teams on repeat prescriber development ("hunting") within existing accounts
• Operational Execution
• Partner with B2B team to coordinate screening events with patients
• Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and communication
• Deliver EEG screening results for Centers of Excellence (CoEs)
• Facilitate medical record collection to ensure timely case processing
• Provide hands-on patient support, guiding patients through onboarding and treatment processes
• Data & Reporting
• Consolidate and prepare data for business reviews, highlighting key insights and performance trends
• Track KPIs across pipeline stages, provider interactions, and operational workflows
• Identify inefficiencies and recommend process improvements to enhance CX and operational performance

What You’ll Bring

• Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience)
• 3+ years of experience in customer experience, account support, healthcare operations, or similar roles
• Strong organizational skills with the ability to manage multiple workflows simultaneously
• Excellent communication and problem-solving skills

Preferred Qualifications

• Familiarity with medical records, EEG coordination, or clinical workflows
• Experience with CRM tools (e.g., Salesforce) and pipeline tracking
• Analytical experience with data consolidation and reporting

What We Offer

• Competitive Compensation ($64,000-$76,000 + Stock Options)
• Insurance (Medical/Dental/Vision)
• 401(k) with company
• Unlimited PTO & Holidays
• Life Insurance, LTD and STD
• Remote work desk allowance