Azure Cloud & Server Support Engineer

About the role

Reporting to a Technology Manager, the Azure Cloud & Server Support Engineer is responsible for the primary operational ownership of day-to-day service delivery on the Windows Managed Server (WMS) team. This Tier 2 role handles routine and moderately complex infrastructure issues, ensuring that customer-facing managed server services remain stable, responsive, and reliable. By managing daily service demand, this position enables senior engineers to focus on Azure migration and modernization initiatives — directly supporting the organization's cloud-first strategy and Azure Migration Program (AMP).

Responsibilities

• 80% Cloud & Server Operations (Tier 2)
• 10% Automation & Continuous Improvement
• 5% Service Team Member
• 5% other duties as assigned

Requirements

• Bachelor's degree in computer science, Technology or a related field or equivalent experience
• Three years of experience as an engineer supporting enterprise Windows server environments
• Hands‑on experience with Microsoft Azure, including VM management, networking, storage, identity basics
• Demonstrated ability to troubleshoot and resolve standard infrastructure issues independently
• Strong written and verbal communication skills, technical documentation skills; ability to work effectively with technical and non‑technical customers
• Familiarity with automation tools and infrastructure as code (PowerShell, Terraform, Bicep)
• Demonstrated ability to learn quickly and apply new technologies, methodologies, tools, etc.

Qualifications

• Prior experience in a research university or other academic institution
• Experience working within ITSM/ticketing systems (ServiceNow preferred)

Skills

• Microsoft Azure administration
• Windows server management
• Automation and IaC (PowerShell, Terraform, Bicep)
• Infrastructure troubleshooting
• Technical communication and documentation
• ITSM/ServiceNow (preferred)

Benefits

For information about benefits for this position, visit UW staff benefits page.

Pay

Pay range: Minimum $87,624.00 annual – Maximum $142,392.00 annual.

Schedule

First Shift (United States of America); hybrid work model with 2 days on‑site per week.