AWS Amazon Connect Configuration & Deployment Engineer/Architect

About the role

We are seeking an experienced AWS Amazon Connect Configuration & Deployment Engineer to support the implementation, configuration, and optimization of Amazon Connect Contact Center Operations (ACCO) solutions.

Responsibilities

• Deploy ACCO user interfaces, APIs, and AWS resources using OpenTofu Infrastructure as Code (IaC).
• Configure and deploy pre-built ACCO modules and flows within Amazon Connect environments.
• Assess, configure, and optimize DynamoDB implementations to support ACCO functionality.
• Design and implement tagging strategies and access control frameworks aligned with organizational standards.
• Establish and document attribute taxonomies, naming conventions, and configuration standards.
• Execute functional testing, validate deployments, and assess ACCO framework performance.
• Develop and maintain operational, configuration, and security documentation.
• Configure user access models and support access management processes.
• Integrate enterprise Single Sign-On (SSO) solutions with Identity Providers (IdP).
• Design and implement CI/CD pipelines for ACCO configuration and deployment management.
• Establish processes for synchronization of configuration data across non-production environments.
• Configure telephony services, including DNIS setup and validation for Amazon Connect environments.
• Create sample configurations, including queues, routing patterns, and telephony configurations to support common contact center use cases.
• Document deployment procedures, testing outcomes, operational processes, and ongoing support requirements.

Requirements

• Experience implementing and administering Amazon Connect solutions.
• Strong knowledge of AWS cloud services, including IAM, Lambda, API Gateway, DynamoDB, CloudWatch, and related services.
• Hands-on experience with Infrastructure as Code tools such as OpenTofu or Terraform.
• Experience designing and implementing CI/CD pipelines in AWS environments.
• Knowledge of identity management, SSO, and enterprise authentication integrations.
• Experience with access control frameworks, security standards, and governance practices.
• Understanding of contact center operations, routing, telephony, and DNIS implementation.
• Experience with configuration management and environment promotion strategies.
• Strong troubleshooting, testing, and documentation skills.
• Excellent communication and stakeholder engagement abilities.

Preferred Qualifications

• AWS Certifications (Solutions Architect, Developer, DevOps Engineer, or related).
• Experience with large-scale Amazon Connect deployments.
• Familiarity with contact center modernization initiatives.
• Experience working in highly regulated or enterprise environments.
• Knowledge of DevOps best practices and cloud governance models.

Skills

• Amazon Connect
• AWS Cloud Services
• OpenTofu / Terraform
• Infrastructure as Code (IaC)
• DynamoDB
• CI/CD Automation
• API Deployment & Integration
• Identity & Access Management (IAM)
• Single Sign-On (SSO)
• Telephony & DNIS Configuration
• Security & Governance
• DevOps Practices
• Technical Documentation
• Contact Center Solutions