AVP/VP, AI Transformations Manager

Responsibilities

• Define and manage the AI Transformation roadmap, ensuring alignment with Cross River’s strategic objectives, regulatory standards, and innovation priorities.
• Partner with business, data, and technology leaders to identify AI-driven opportunities for efficiency, risk management, and new revenue models.
• Establish a governance framework for AI projects, including evaluation metrics, responsible AI principles, and lifecycle management.
• Oversee commercialization of AI capabilities, enabling scalable deployment of internal tools and potential external monetization opportunities.
• Lead the planning, coordination, and execution of AI initiatives across multiple business domains—banking, lending, risk, compliance, and customer experience.
• Develop and maintain a portfolio management system for all AI programs, ensuring transparency on timelines, costs, dependencies, and outcomes.
• Ensure data readiness and model governance across all AI deployments in close partnership with data engineering and compliance teams.
• Track and report on transformation metrics, including adoption, ROI, and productivity gains.
• Partner with product, engineering, operations, and risk teams to embed AI solutions into enterprise workflows.
• Drive organizational change management to enable smooth adoption of AI technologies, ensuring training and alignment across teams.
• Serve as a liaison between business and technical teams, translating complex AI capabilities into actionable business insights.
• Promote a culture of responsible AI innovation that balances experimentation with ethical standards and risk management.
• Identify opportunities to externalize AI capabilities through partnerships, APIs, and new product lines.
• Collaborate with external vendors, startups, and research organizations to expand the bank’s AI ecosystem.
• Support the Chief Data and AI Officer in defining AI monetization strategies and evaluating go-to-market models.

Qualifications

• 10+ years of experience in technology, analytics, or transformation roles, with at least 5 years in AI/ML program or product management.
• Proven experience leading cross-functional AI initiatives from conception through implementation in a regulated industry (preferably financial services, fintech, or banking).
• Strong understanding of AI platforms, MLOps, model governance, and data management frameworks.
• Experience managing stakeholder engagement, budgets, and vendor relationships for large-scale transformation programs.
• Exceptional ability to translate technical AI concepts into business outcomes and communicate effectively at all organizational levels.