AVP, Service Line Administration

About the role

Participates as a member of Service Line senior management, providing leadership and subject matter expertise. Represents the Service Line in Division and Area initiatives related to access, teammate engagement, patient experience, and quality. Partners with leadership to evaluate, prioritize, and model financial impact of strategic programs and clinical initiatives. Leads monthly operational performance reviews, monitors budgets, analyzes variances, and implements corrective actions. Develops and implements annual business plans, growth strategies, and operational objectives aligned with Service Line and Area priorities. Oversees ambulatory services across the care continuum, ensuring clinical quality, patient safety, and operational efficiency. Builds and leads high-performing teams, fostering collaboration, engagement, and accountability. Supports program planning for new facilities and services; leads integration and optimization of operations and best practices. Partners with physician and nursing leaders to advance clinical programs and innovation. Leads negotiation, oversight, and management of physician contracts to ensure alignment with organizational objectives. Directly manages service line administrative leaders, including hiring, development, performance management, and disciplinary actions. Leads workforce strategy, including staffing, leadership development, and retention efforts. Collaborates on development and management of operating and capital budgets and long-term financial planning. Identifies and implements efficiency opportunities and value capture initiatives across sites of care. Monitors financial, quality, and operational performance metrics and drives continuous improvement initiatives. Champions patient safety, quality improvement, and patient experience efforts in partnership with clinical leadership. Supports development and implementation of new programs and services based on community and market needs. Partners with marketing and community relations to enhance access and awareness of services. May support academic mission by aligning clinical operations with research, education, and innovation initiatives. Leads talent management processes including performance management, succession planning, and team development. Ensures compliance with organizational policies, regulatory requirements, and ethical standards.

Responsibilities

• Represents the Service Line in Division and Area initiatives related to access, teammate engagement, patient experience, and quality.
• Evaluates, prioritizes, and models financial impact of strategic programs and clinical initiatives.
• Develops and implements annual business plans, growth strategies, and operational objectives aligned with Service Line and Area priorities.
• Oversees ambulatory services across the care continuum, ensuring clinical quality, patient safety, and operational efficiency.
• Builds and leads high-performing teams, fostering collaboration, engagement, and accountability.
• Supports program planning for new facilities and services; leads integration and optimization of operations and best practices.
• Promotes clinical programs and innovation through partnerships with physician and nursing leaders.
• Manages physician contracts to ensure alignment with organizational objectives.
• Directly manages service line administrative leaders, including hiring, development, performance management, and disciplinary actions.
• Leads workforce strategy, including staffing, leadership development, and retention efforts.
• Collaborates on development and management of operating and capital budgets and long-term financial planning.
• Identifies and implements efficiency opportunities and value capture initiatives across sites of care.
• Maintains financial, quality, and operational performance metrics and drives continuous improvement initiatives.
• Champions patient safety, quality improvement, and patient experience efforts in partnership with clinical leadership.
• Supports development and implementation of new programs and services based on community and market needs.
• Partners with marketing and community relations to enhance access and awareness of services.
• May support academic mission by aligning clinical operations with research, education, and innovation initiatives.
• Leads talent management processes including performance management, succession planning, and team development.
• Ensures compliance with organizational policies, regulatory requirements, and ethical standards.

Requirements

Minimum of 10 years of healthcare administrative experience, including at least 5 years of progressively responsible management experience overseeing clinical operations or service lines.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field.
• Strong communication skills with ability to promote transparency and collaboration.
• Demonstrated expertise in healthcare planning, operations, and financial management.
• Proven ability to lead large, multispecialty service lines in a complex, matrixed environment.
• Exceptional relationship-building and change management capabilities.
• Strong analytical, problem-solving, and decision-making skills.

Skills

• Strong communication skills with ability to promote transparency and collaboration.
• Demonstrated expertise in healthcare planning, operations, and financial management.
• Proven ability to lead large, multispecialty service lines in a complex, matrixed environment.
• Exceptional relationship-building and change management capabilities.
• Strong analytical, problem-solving, and decision-making skills.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

Benefits and more include:

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Education Assistance Program.

Physical Requirements and Working Conditions

Standard office environment. Ability to operate equipment necessary to perform job duties. Regular travel throughout assigned Area(s).

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.