AVP & Senior Director Donor Services

Position Summary

The Senior Director, Donor Services and Area Vice President will oversee blood collections in their respective geographical footprint, focusing on donor services, mobile recruitment, and local field marketing. They will also influence scheduling, planning, and other donor recruitment channels.

Total Rewards Package

Compensation is based on internal averages and local market conditions. Specific salary and benefits information is shared during the phone screening based on location and qualifications.

Responsibilities

• Mets hospital demand by achieving RBC and platelet collection targets in respective geographical footprint
• Achieves operational alignment among all local collections stakeholders
• Obtains operational excellence in collections including staffing %, DaSH, NPS, QNS, deferrals, PA, bookings, and assigned WIGs
• Responsible for local P&L related to collections (CPU, tailored promotions, staffing efficiencies, etc.)
• Engages, leads, and retains donor services team members, account representatives, and local leaders
• Leads community engagement efforts resulting in new drive sponsors, corporate partners, and brand equity within the community
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and complies with all applicable regulatory and compliance requirements

Qualifications

• Bachelor's Degree in Business Administration required
• 4-6 years customer-facing experience including sales, marketing, and/or customer service required
• 4-6 years team leadership experience required
• 1-3 years operations experience preferred
• 1-3 years healthcare experience preferred

Knowledge, Skills And Abilities

• Proven resource management skills including human, financial, facilities, and technology required
• Demonstrated team leadership skills including team building, crisis management, problem solving, and project management required
• Demonstrated ability to formulate and implement business plans required
• Strong collaborative leadership style to align and realize synergies across service lines required
• Excellent oral and written communication skills required
• Ability to use data and trends to interpret business, form decisions, change direction, and manage operations required
• Demonstrated personal computer skills and knowledge or ability to learn software programs related to blood banking industry required
• Familiarity with respective geographical footprint to build networks and grow collections opportunities preferred
• Ability to travel up to 50% of the time to local facilities and other Versiti locations across WI, IL, IN, MI, and OH required