AVP, Sales Support Reporting

About the Role

This position leads and manages three distinctive sales support teams: Client Reporting, Promo Support, Merchant Quality Assurance, and Merchant Experience Sales Support (MESS). The role partners with Client Development Sales teams, cross-functional leaders, and Merchant Experience Leaders to ensure execution of all sales support activities in Home, Auto & Lifestyles. Responsibilities include hiring, mentoring, and coaching team members to ensure operational execution across business processes.

Responsibilities

• Lead the daily operations of the Sales Support & MESS Teams to deliver on required commitments.
• Provide leadership, communication, coaching, professional development, and skill enhancement to the team performing Sales Support functions.
• Partner with the Sales Team to develop all standard and custom client reporting in WRS or Salesforce.
• Work with Merchant Experience Leaders to support their lines of business processes, provide quality assurance reporting, and deliver on SLAs.
• Provide onboarding support for new hires.
• Own and quarterback escalated issues; conduct research and work with appropriate functions to resolve issues using problem-solving skills to add value and influence decision-makers.
• Communicate and partner with Key Stakeholders & Senior Leadership regarding sales quality findings and action-oriented solutions.
• Support the development and oversee the execution of the end-to-end ACM process & Quality Assurance strategy.
• Participate in Action Workouts and other cross-functional project teams as a voice and representative of Sales.
• Perform other duties and/or special projects as assigned.

Requirements

• In-depth knowledge of and at least one year of experience with Salesforce.com or Rapid, Business Center, ACM, Surveyor, or Verint.
• Excellent PC skills, with advanced PowerPoint & Excel expertise, including report writing, formulas, sorting, grouping, and pivot tables.
• 5+ years of experience in Sales and/or Marketing positions in a financial services environment.
• 2+ years of managerial or project leadership experience.
• 1+ years of demonstrated analytic capability and decision-making competence.
• Ability and flexibility to travel for business as required.

Qualifications

• Bachelor’s Degree in business or a related field (desired).
• Openness to coaching and ability to learn quickly.
• Customer-focused mindset with the ability to respond quickly to customer needs.
• Exceptional interpersonal communication skills (written, oral, nonverbal).
• Private Label Sales and Quality experience (a plus).
• Strong finance business/industry acumen.
• Excellent organization, prioritization, time-management, influencing, and presentation skills.
• Demonstrated ability to handle multiple priorities.
• Proven track record of using sound judgment in decision-making and problem-solving.
• Strong teamwork and conflict/problem resolution skills.
• Self-motivated, with the ability to perform and make decisions with minimum supervision.
• Proven ability to work remotely and independently.

Pay

The salary range for this position is $90,000 - $155,000 USD annually and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based on work experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro, and Seattle.

Schedule

This role offers flexibility with the option to work from home near one of Synchrony’s Hubs or come into one of their offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events. Field Sales and some Commercial team roles may have varied location requirements based on partner obligations or preferences.

Eligibility Requirements

• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of the onboarding process.
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this requirement is met, associates must have a minimum of 6 months in their current position before posting for future non-exempt roles.
• Employees at level 8 or greater must have at least 18 months in their current position before posting for other roles.
• All internal employees must consistently meet performance expectations and have approval from their manager to post (or approval from both their manager and HR if they don’t meet time-in-position or performance expectations).
• Legal authorization to work in the U.S. is required. Synchrony will not sponsor individuals for employment visas for this job opening.