AVP, Risk & Control Governance Lead

About the role

The AVP, Risk & Control Governance Lead supports the execution and administration of RCSA governance activities across the organization. This role is responsible for helping maintain a consistent governance cadence, enabling process owners through training and communications, and supporting the operational routines that keep the RCSA program running effectively. This role will coordinate questions, maintain governance materials and tools, and help drive continuous improvement through feedback and reporting insights.

Responsibilities

• Operate the RCSA governance cadence and perform ongoing monitoring in support of the enterprise RCSA Program.
• Assist in the creation and coordination of appropriate forums, working groups, and governance routines.
• Triage process owner and RCSA execution questions and coordinate responses with appropriate stakeholders.
• Deliver process owner enablement through training, guidance, and support materials.
• Maintain training materials, job aids, FAQs, and onboarding content.
• Maintain the Process Owner Portal and ensure materials are current and accessible.
• Run office hours to support process owners, identify common questions, and drive content updates.
• Deliver communications, including key reminders, program updates, changes, and training hot topics via the Process Pulse.
• Use feedback, recurring questions, and reporting insights to recommend operating model refinements and process improvements.
• Perform other duties and/or special projects as assigned