AVP; Relationship Manager - IBC

Responsibilities

• Manage a portfolio of depository accounts, corporate loan portfolio and customer's financial needs in general.
• Provide high level of personal customer service and maintain favorable customer relations.
• Service customers by phone, e-mail or in person.
• Obtain documentation for closing loans; organize scheduling and closings.
• Maintain overdrawn and uncollected accounts; manage past due loan payments.
• Develop business to include new and existing customers from $50,000 and above.
• Negotiate deals through meetings and site visitations.
• Cross sell other products, which may be suitable to their needs.
• Respond to incoming customer inquiries and requests in a timely manner, providing a high level of service.
• Handle customer telephone questions and complaints in a professional manner.
• Perform due diligence on the BSA/KYC (Know Your Customer) write-ups and profile; conduct customer interviews to profile them as well as to comply with BSA, KYC and other bank’s policies and procedures.
• Respond to BSA requests.
• Ensure efficiency with customers' accounts in all their bank products.
• Ensure that customer documentation is up-to-date including but not limited to W-8’s, passports, core and supporting bank documents; follow up on all inquiries and issues.
• Possess excellent organizational, interpersonal, time management, written and verbal communication (English and Spanish) skills.
• Computer proficiency in MS Software (e.g. Excel, Word, and Outlook).
• Experience working in a team (sales and service), and high quality service advocacy.
• Knowledge on the completion of KYC is required.
• Understanding of banking laws and applicable compliance regulations is preferred.

Qualifications

• Bachelor’s Degree or equivalent in Business Administration, Accounting or Finance with four (4) years of banking related experience in product sales and servicing customers in international/retail banking branch operations, or Associate’s degree with a minimum of six (6) years experience directly related to proactive sales and servicing customers in international/retail banking branch operations; or equivalent combination of education and experience.
• An established client portfolio preferred but not required.
• Adequate knowledge of internal bank operations (new accounts, wire transfers, debits/credits) and banking products to cross-sell.
• Must be able to travel and visit prospected new clients within a designated area in order to increase depository and loan production/sales goals.
• An in-depth knowledge of Bank Secrecy Act/AML requirements is required.
• Preferable work experience in international/retail/private banking branch environment.
• Series 6 or 7 securities licensed is preferred.