AVP, Operations Technology Transformation Lead

About the role

Pacific Life is seeking an experienced and visionary Assistant Vice President, Ops. Technology Transformation Lead to drive CMD’s Operations Transformation. This is a multi-year transformation and modernization initiative focused on digitization, automation, and AI enablement across CMD Operations. This role will lead the technical strategy, architecture, and execution of Operations Transformation workstreams, partnering closely with business leaders in a “two-in-a-box” model to deliver measurable business outcomes. This role will be located onsite in one of our office locations, preferably in Newport Beach, CA.

Responsibilities

• Define and evolve the technical vision for Operations Transformation aligned with enterprise architecture and business priorities.
• Co-lead cross-functional workstreams with business counterparts, ensuring shared OKRs and outcome ownership.
• Champion modernization by decoupling legacy systems and adopting next-gen platforms and AI capabilities.
• Lead dedicated engineering teams across Operations Transformation workstreams including FAST, IVR, GenAI, and automation.
• Oversee execution roadmaps, PI planning, and delivery metrics using agile and DevOps practices.
• Ensure tight integration with BAU technology teams while maintaining focus on transformation goals.
• Own architectural decisions across Operations Transformation platforms, ensuring scalability, modularity, and reuse.
• Guide the development of orchestration layers, self-service portals, and unified processing workflows.
• Build and mentor high-performing technology teams, including internal staff and contractors.
• Support upskilling initiatives such as GenAI Academy and agile/DevOps training.
• Collaborate with HR and L&D on strategic workforce planning and role definition.

Qualifications

• 10+ years of experience in technology leadership roles, preferably in life and annuity insurance.
• Proven success in leading large-scale transformation programs with measurable outcomes.
• Deep expertise in enterprise architecture, cloud platforms, AI/ML, and automation.
• Strong understanding of agile delivery models, DevSecOps, and product-centric operating models.
• Exceptional communication and stakeholder management skills.
• Experience in managing hybrid teams and vendor partnerships.

Skills

• Strategic thinker with a bias for action and continuous improvement.
• Comfortable navigating ambiguity and driving clarity in complex environments.
• Passionate about talent development and building inclusive, high-performing teams.

Benefits

• Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents.
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave as well as an Adoption Assistance Program.
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Pay

Base salary range: $210,000‑$260,000. The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Most employees are also eligible for additional incentive pay.