AVP, Learning & Development

About the role

As a member of our Learning & Development Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Responsibilities

• Design and execute a practical, business-aligned learning strategy
• Own key programs such as onboarding, manager enablement, and skill development initiatives
• Create scalable, repeatable solutions (playbooks, toolkits, frameworks) that work across teams and regions
• Convert live training into on-demand and LMS-based experiences
• Develop engaging learning materials including presentations, facilitator guides, and e-learning content
• Facilitate sessions for managers and employees
• Continuously improve and adapt content for relevance and impact
• Design leadership development programs focused on coaching, feedback, and performance
• Equip managers with practical tools to identify performance gaps and coach their teams
• Build manager toolkits, reinforcement plans, and team-based learning activities
• Apply structured coaching frameworks (e.g., SBI, ACE)
• Manage and optimize the Learning Management System (LMS)
• Build learning pathways, track participation, and report on outcomes
• Use data to measure impact and continuously improve programs
• Support talent processes including performance management, talent reviews, and career development
• Partner with HR and business leaders to align development with business needs
• Manage the employee engagement survey process and drive actionable insights
• Partner with leaders to develop and track action plans
• Create clear, engaging communications to promote learning and talent initiatives
• Own program execution
• Manage multiple projects simultaneously with strong attention to detail
• Drive timelines, deliverables, and iteration cycles
• Build efficient, scalable processes that support long-term success

Requirements

• 5–8+ years of experience in Learning & Development, Talent Development, or Organizational Effectiveness
• Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, or Psychology
• Proven ability to design and deliver programs end-to-end
• Strong hands-on content development experience
• Experience working with or managing an LMS
• Ability to balance strategy and execution in a fast-paced environment
• Strong communication and stakeholder management skills
• Highly organized, detail-oriented, and results-driven

Qualifications

• You don’t just design programs—you build and deliver them yourself
• You think in scalable solutions, not one-off training
• You’re passionate about developing managers into effective leaders
• You bring a data-driven mindset to measuring impact and improving outcomes
• You thrive in a builder role, where you can create, test, and refine

Skills

• Scalable solution design
• Content creation and delivery
• Leadership development
• Data analysis and reporting
• Project management

Benefits

• A full-time, permanent position
• Competitive compensation
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits
• A flexible hybrid work schedule

Pay

$91,993.80/annual to $114,992.25/annual

Schedule

Full time