AVP Floating Branch Manager

For more information, please see:

https://www.vermontjoblink.com/jobs/1395047

About the role

The AVP, Floating Branch Manager is a retail management position that guides and manages the operational efforts and services of multiple branches to provide consistent world class experience to credit union members, coworkers, and community partners with each interaction. Ensures established policies and procedures are followed and that members are served promptly and professionally.

Responsibilities

• Establishes and maintains effective and professional business relations with members and area businesses to bring in new business and foster continued growth of the branches.
• Handle escalated member issues and complaints while ensuring timely and satisfactory resolution. Keeps management informed of any significant problems.
• Maintain a highly motivated, well-trained branch staff and effective employee relations.
• Ensure branch employees have sufficient skills and knowledge to handle, explain, and respond to member inquiries with accuracy and efficiency for all deposit and loan products and account maintenance offered by the credit union.
• Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence.
• Coach employees regularly and review cross-selling activities. Review organizational and branch goals with staff. Collaborate with management to develop and implement strategies for growth and efficiency.
• Avoid compliance with rules and regulatory requirements which include Bank Secrecy Act (BSA) and Anti-Money Laundering (AML).
• Avoid compliance with credit union policies and procedures for branch safety and security.
• Analyze, monitor and provide staff education on policies and procedures on an ongoing basis.
• Avoid maintaining a high level of proficiency over branch operations and proper cash controls.
• Avoid ensuring all branch transactions are balanced at the close of each day.
• Avoid overseeing individual accountability for the handling of cash and assist in resolving balancing or discrepancies as needed.
• Avoid overseeing TCRs and servicing of Automatic Teller Machines and Interactive Teller Machines both in-house and those located at off-site locations.
• Avoid assuming responsibility for reliable and predictable attendance.

Requirements

• Education: High School diploma or GED required, Associate degree in business or related field or two years for each year not completed required. Bachelor's degree in business or related field is preferred.
• Experience: Minimum five years retail management/leadership required. Experience in a sales capacity and general understanding of financial statements is preferred.

Skills

N/A

Benefits

N/A

Pay

\$56,194.69-\$70,243.36

Schedule

N/A