AVP, Claims Vendor Management

About the role

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

On-Site Role Locations: Atlanta, Alpharetta or NYC

Responsibilities

• Vendor Strategy & Sourcing:
  • Align closely with Starr Procurement in the development and execution of Requests for Proposals (RFPs), contract negotiations, vetting, and the onboarding of new claims vendors to secure optimal pricing and contract terms.
  • Identify and implement vendor sourcing strategies that align with business objectives and risk appetite.
• Performance Management:
  • Establish, monitor, and report on vendor scorecards and Key Performance Indicators (KPIs) to ensure service quality, compliance, and value delivery.
  • Conduct regular performance reviews and develop action plans for continuous improvement.
• Compliance & Auditing:
  • Oversee third-party vendor compliance with regulatory requirements, internal claims handling standards, and data security protocols.
  • Coordinate and participate in periodic vendor audits and due diligence activities.
• Issue Resolution:
  • Investigate and resolve escalated vendor-related issues, service deficiencies, and billing disputes in a timely and effective manner.
  • Collaborate with internal stakeholders to facilitate prompt and satisfactory issue resolution.

Requirements

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Insurance, or a related field required.
• Experience: Minimum of 5-7 years of progressive experience in vendor management, procurement, or claims operations within the insurance industry.
• Skills:
  • Demonstrated expertise in contract negotiation, data analysis, and cross-functional team collaboration.
  • Strong problem-solving, communication, and relationship management skills.
• Domain Knowledge:
  • In-depth understanding of the property and casualty insurance landscape, commercial claims lifecycle, and vendor panel management best practices.
  • Familiarity with regulatory requirements relevant to claims administration and vendor oversight.

Pay

For individuals hired to work in New York, Starr Insurance Companies is required by law to include a reasonable compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training, licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $150,000 - $165,000.

Benefits

• First class training and development opportunities to all employees.
• Commitment to creating an inclusive environment for all employees.
• Aim to grow our own talent and bring out the best in people.