AVP, Claims-TCO

Position Overview

Reporting to the Chief Technical Claim Officer (CTCO), this role is a collaborative leader of the strategy and resolution of the organization’s most complex, high-exposure claim matters—spanning sophisticated complex disputes, multi-district litigation, class actions, declaratory judgment actions, and suits against the Company. You will be a visible advisor to senior leadership and a go-to technical resource for the broader claims organization—driving outcomes, and elevating best practices across lines including General Liability, Business Auto, Excess/Umbrella, Inland Marine, and Professional Liability (including Programs and Middle Markets).

Primary Responsibilities

• Lead end-to-end strategy for complex coverage issues and litigation matters, including investigation, exposure assessment, reserve adequacy, and resolution planning.
• Drive litigation management in complex settlements.
• Prepare executive-level reporting and lead discussions with senior leadership, customers, and key stakeholders on high-profile matters, trends, and emerging case law.
• Serve as a technical leader—staying current on insurance claim trends, commercial insurance laws, and regulations and ensuring alignment with company guidelines and fair claim practices.
• Lead and contribute to cross-functional initiatives sponsored by the CTCO/Chief Claims Officer to strengthen complex-claims capability and operating discipline.
• Partner with Claims, Underwriting, Legal, and the broader Technical Claims Office to align priorities, deliverables, and decision frameworks.

Qualifications

• J.D. required. 10+ years of experience as an attorney and/or claims professional with deep expertise in complex coverage issues, high-exposure claims, and coverage litigation.
• Proven ability to partner with and influence claim executives and senior stakeholders.
• Ease of operating in a fast-paced, evolving environment with sound judgment and strong prioritization.
• Executive-level communication, negotiation, and relationship-building skills across insureds, brokers, counsel, and internal business partners.
• Strong analytical skills—able to synthesize complex facts and present crisp recommendations.
• Collaborative, with the ability to work independently and lead through influence.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint) and analytics/reporting tools (e.g., Power BI).

Benefits

The benefits package includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.