AVP, Business Solutions

About the role

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Responsibilities

• Partner with Strategic Ops leaders, cross-functional partners and key stakeholders to help drive strategic priorities across the enterprise, analyze customer/employee journeys, and identify improvement opportunities
• Partner to identify Operational and Tech initiatives required to support UW across the enterprise
• Partner with IT and various UW leaders across the enterprise to define the short- and long-term Ops and Tech roadmap
• Partner to incorporate Strategic Analytics capabilities into Operations workflows across the organization
• Advise on transformation initiative prioritizations by providing an enterprise-wide perspective
• Drive business desires, outcomes and requirements and act as the glue between UW and IT
• Bring market insights on leading practices to inform business priorities across the organization
• Partner to drive improvement in the CX/EX journeys, including partnering with Strategic Analytics to provide input to UI/UX
• Partner to implement technology and analytics-enabled workflows in collaboration with IT, SA, and other enabling functions as needed
• Partner with IT and Lean Deployment Specialists to implement automation strategies and other technology-driven workflows
• Partner with IT and stakeholders to review and provide feedback on IT value generation
• Participate in the development of the Triangulation COE muscle and position the CoE to act as a central point for people, process, tech and data to support enterprise-wide business objectives.
• Partner in cross-functional problem-solving across IT, Data, Strategic Analytics, and other functions

Requirements

• Proven experience in the development of large scale commercial and specialty Underwriting Systems (DuckCreek, Guidewire, Unqork, UW Platforms, etc.) and demonstrated value creation and business outcomes
• Excellent written and oral communication skills, including the ability to influence and present complex information to varying stakeholder groups
• Effective communication of enterprise strategy and operational plan to stakeholders and operational enablers across the org
• Ability to convey complex, technical concepts to non-technical audiences
• Ability to discern operational and tech implications of strategic business plans
• Ability to partner with underwriting, technology and analytics to deliver solutions that meet customer & business needs
• Experience documenting strategic requirements and identifying opportunities to improve customer and employee journeys
• Must demonstrate proficiency