AVP, Acquisition Fraud Strategy and Model Monitoring

About the role

The AVP, Acquisition Fraud Strategy and Model Monitoring is a multi-functional role within the credit fraud acquisitions strategy team. The primary responsibilities include overseeing the performance of fraud models and conducting in-depth data analytics to identify underlying model performance issues, as well as developing action plans for deteriorating models. The role collaborates closely with Acquisition Fraud Strategy Model Developers and the Credit Strategy Validation team to create remediation plans when models used in credit strategies underperform. Additional responsibilities include supporting the evaluation of new fraud models and tools, coordinating model roll-outs with the strategy team, and developing enhanced ongoing monitoring reporting. This position reports to the VP, Acquisition Fraud Strategy.

Responsibilities

• Conduct deep dives and root cause analysis on deteriorating models to identify underlying issues.
• Develop tactical and strategic action plans to address model performance issues.
• Author narratives for ongoing model monitoring executive summaries, explaining technical concepts in easily understood language.
• Develop thorough and detailed documentation to support the strategy team’s model development process, ensuring consistency, transparency, and alignment with organizational goals.
• Create enhanced reporting to support fraud model performance monitoring.
• Work cross-functionally with fraud strategy leads to support their analytics of fraud strategies and models.
• Collaborate with the implementation team to ensure Acquisition Fraud Strategic goals are met and remove obstacles to achieve those goals.
• Perform model implementation validations and ensure strategies use the best available tools and scores.
• Support the evaluation of new fraud models and tools for acquisitions, payments, and merchant underwriting.
• Assist fraud strategy leads in developing fraud strategies and analytics when time permits.
• Partner with advanced modeling teams to drive targeting/treatment solutions that meet business objectives.
• Collaborate with 2nd/3rd line teams to ensure strong governance, safety, and soundness of strategies.
• Fully support regulatory requests, internal reviews, audits, and business continuity planning.
• Partner with portfolio credit managers and client teams to launch new initiatives, communicate changes effectively, and ensure strategies drive desired P&L impacts.
• Work with compliance, legal, fair lending, and audit teams as required.
• Perform ad hoc analytics, validations, and remediations as needed.

Requirements

• Bachelor’s degree and 5+ years of experience building analytically derived strategies within Credit, Marketing, Risk, or Collections in Financial Services, or in lieu of a Bachelor's degree, 9+ years of experience in the same fields.
• 3+ years of experience working with statistical tools such as SAS, Python, or Tableau.
• Expert-level proficiency with Excel.
• 3+ years of experience in retail, business, installment loans, or private label credit.
• Excellent temperament and ability to work through uncertainty, collaborate respectfully across functions and teams, and find solutions to issues.
• Ability and flexibility to travel for business as required.

Desired Characteristics

• Experience operating at a strategic level as part of a cross-functional team.
• Use of advanced technical and analytical competencies in driving effective strategic goals within a significant functional area.
• Strong understanding of the consumer credit lending lifecycle and card programs.
• Strong understanding of fraud models and their usage within fraud strategies.
• Strong understanding of model evaluation metrics such as precision, recall, and F1 score.
• Familiarity with modeling approaches such as logistic regression and tree ensembles.
• Understanding of the Lines of Defense (2nd Line Strategy Validation and 3rd Line Internal Audit).
• Excellent oral and written communication skills with impact and influence.
• Ability to multi-task and perform in a fast-paced environment.
• Experience working alongside and in unison with offshore teams.
• Demonstrated ability to manage multiple projects, organize workflows, and timelines.
• Master’s Degree or MBA with an advanced analytic focus, or equivalent advanced degree.

Pay

The salary range for this position is $115,000 - $200,000 USD annually and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based on work experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro, and Seattle.

Schedule

This role offers flexibility with the option to work from home near one of Synchrony’s Hubs or come into one of their offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events. Field Sales and some Commercial team roles may have varied location requirements based on partner obligations or preferences.