Aviation Technology Program Engineer (Associate Principal, Aviation Technology)

Job Summary

The Associate Principal role requires 8-10 years of technology (ultra-low voltage/ICT systems) and security engineering and leadership experience with progressively increasing levels of responsibility in an AEC or consulting environment. Eight plus (8+ years) should be hands-on, direct client-facing engineering/design of systems and client management in our primary market sectors, with an emphasis on the Airport market.

Responsibilities

• Serve as Introba's primary local representative for aviation technology projects in the Chicago area.
• Maintain regular communication with the owner, prime consultant, and project stakeholders.
• Represent Introba during meetings, workshops, design reviews, and coordination sessions.
• Develop strong working relationships while maintaining professionalism and technical credibility.
• Approach client with a consultative frame of mind, listen and provide valuable information.
• Manage and monitor operations for continuous improvement focused on customer satisfaction.
• Cultivate and maintain a superior customer service attitude within the segment and across Introba.
• Routinely seek customer feedback. Respond to and resolve issues as they arise. Handle customer and employee requests, complaints, and problems in a timely manner in accordance with Introba policy.
• Coordinate closely with Introba's telecommunications, security, ICT, and aviation technology subject matter experts to understand design direction, communicate project decisions, and ensure technical consistency across project phases.
• Understand project objectives sufficiently to discuss system concepts, design progression, schedule, and technical direction with clients.
• Facilitate timely resolution of technical questions between project stakeholders and the engineering team.
• Maintain professional registrations and/or other appropriate certifications through ongoing technical training.
• Maintain a working knowledge of airport technology systems including: Structured Cabling, Outside Plant Telecommunications, Fiber Optic Infrastructure, Wireless Communications, Airport Operational Networks, Voice Communications, Public Address and Voice Alarm Systems, Access Control, Video Surveillance, Intercom Systems, Emergency Communications, Common Use Systems, Passenger Information Systems/Flight Information Display Systems, Airport Operations Center technologies, Network infrastructure supporting airport operations, Distributed Antenna Systems (DAS), Radio Systems / Land Mobile Radio (LMR).
• Participate throughout planning, design, procurement, construction, testing, commissioning, and turnover as needs require.
• Identify schedule, scope, and coordination risks. Facilitate communication between design disciplines. Monitor design progression from planning through construction and coordinate resolution of technical and stakeholder issues affecting project delivery.
• Support issue resolution throughout project delivery.
• Develop trusted working relationships with owner representatives, architects, engineers, contractors, and technology vendors. Recognize emerging project needs where Introba can provide additional engineering or consulting services. Assist project leadership with proposal development, scope definition, and strategic client engagement when opportunities arise.
• Proactively recognize project, communication, and relationship issues before they affect project delivery or client confidence.

Qualifications

• Required Experience: 8–15 years of aviation technology engineering or consulting experience. Experience supporting airport planning, design, or construction projects. Experience coordinating multidisciplinary engineering teams. Experience working directly with airport owners, architects, contractors, and program managers. Experience working within multidisciplinary design teams delivering large capital aviation projects. Strong communication and stakeholder management skills. Ability to understand technical issues and communicate them effectively to non-technical audiences. Experience with large hub airports. Familiarity with FAA airport development. Familiarity with phased airport construction.
• Registration/Certification Preferences: Appropriate certification is desired for this position, but it is not a must. Industry certifications that are relevant and valuable include: PE, PMP, CPP, RCDD, CTD-D, CISSP, CWNA, PSP, etc.
• Education Requirements: Bachelor’s Degree from a 4-year, accredited university in engineering, computer science, or other technical area is required. Master’s Degree in either business or technical area considered a plus.
• Software Proficiency Requirements: In addition to strong personal computer skills including proficiency in MS Windows 10 or higher operating environment, a high level of proficiency and expertise in the following productivity tools is required and expected: MS Office Suite including Word, Excel, PowerPoint, OneNote, Teams, etc. BIM360 Docs/Construction Cloud. Proficiency in the following tasks is desired, but not required: Bluebeam Revit by Autodesk, AutoCAD by Autodesk.