Aviation Customer Service Representative

Job Functions

• Supports Program Management's administrative tasks.
• Performs day-to-day customer service in support of on-going programs.
• Improves overall customer relationships for assigned accounts.
• Data entry of Purchase, Repair, and Service Orders into company ERP.
• Maintains an Excel database containing engineering and customer part numbers.
• Formally acknowledge all Purchase, Repair and Service Orders from assigned accounts.
• Oversight of status of orders for assigned accounts.
• Maintain and grow current business relationships with assigned accounts.
• Requisitions replacement parts and supplies.
• Represent the Company in the administration of new contracts, changes or amendments.
• Provide assigned customers with order information and status reports as needed.
• Maintain excellent customer relations, service, and support.
• Full and clear communication with customers at all times is a MUST.
• Participate in and support Customer Team meetings.
• Support team roles by augmenting capacity in these areas as dictated by the day to day operational business need.
• Initiate and implement new ideas, reporting processes, and ways of constant improvement throughout the process.
• Maintain an accurate and organized filing system on all programs and contracted customer reports.
• Present new ideas and implementation plans.
• Upon completion of each order, generate invoices immediately.
• Maintain a positive attitude with Regent team as well as customers at all times.
• Handle pressure and maintain a positive attitude due to urgency of some of the programs.
• Arrange and coordinate conference calls and meetings.
• Cookordination and management of mass mailing campaigns including company press releases and assist with printing and organization of customer presentations and proposals.

Job Requirements

• High school diploma or equivalent.
• Two years experience in a customer service role.
• Manufacturing experience is preferred, Aerospace experience a plus.
• Ability to communicate effectively in a professional manner both verbally and in writing.
• Effective time management and organizational skills, and possess ability to prioritize multiple tasks.
• Microsoft Office experience with Intermediate skill level in Excel, basic knowledge in use of Outlook and Word.
• Data Entry skills.
• Knowledge of basic mathematics.
• Ability to interact with a team of coworkers and customer contact skills.
• Able to read and comprehend documentation written in the English language.
• Physical Motion: Walks at least 30% of each day. Other Motions: climbing/descending stairs; sitting; bending; carry-reaching above; repetitive motion hand-wrist; repetitive motion elbow-shoulder; fingering; grasping; feeling; hearing; talking; seeing; eye-hand/foot coordination; working with controls.
• Work Environment: Inside work, Noise.
• EQUIPMENT: Computer hardware and software.