Aviation Claims Examiner

About the role

Under supervision, ensures that claims processing and claims payment is accurate, efficient, and properly communicated.

Responsibilities

• Investigate claims involving aircraft damage and liability.
• Analyze data from pilot reports and maintenance logs.
• Determine coverage based on specialized aviation policies.
• Collaborate closely with mechanics, adjusters, and legal teams.
• Monitor claims that are high-exposure.
• Review all claims that are in litigation within reserve limits.
• Authorize all requests for settlement on claims within assigned level of authority.
• Prepare all reservation of rights and denial of coverage letters within assigned level of authority.
• Report to the claim executive on the status of the claims.
• Follow work plans, established timelines, and pre-defined goals for assigned work.
• Meet commitments on deadlines.
• Communicate activities, results, and observations with employees and management as appropriate.
• Identify areas for improvement in existing business practices.
• Perform work thoroughly in a cost-efficient manner and at a high productivity level.
• Comply with all corporate policies and procedures.
• Report any breakdowns in controls to management.
• Conduct all activities in a safe manner.

Requirements

• Aviation expertise: Direct experience handling aviation insurance claims.
• Technical knowledge: Strong familiarity with aircraft reports and maintenance records.
• Analytical skills: Ability to interpret complex technical data and policy language.
• Clear, concise verbal and written reporting skills.
• Bachelor's degree in Business Administration, Insurance, Aviation, a related field, or the equivalent education and/or experience.
• 2+ years of relevant and progressive professional experience in claims handling.
• Possess and have ability to apply knowledge of principles, practices, and procedures.
• Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously.
• Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment.
• Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word).