Avaya ACM Developer

About the role

Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation. Excellent customer service skills including reporting, organization, written and oral communication and task prioritization. Experience in program communication and program management. Communication skills a must, PowerPoint, Visio, structured program updates.

Responsibilities

• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
• Knowledge of CTI, LAN/WAN communications and VXML knowledge.
• Experience working under tight deadlines and high-pressure environment.
• Excellent troubleshooting and analytical skills.

Requirements

• MUST HAVE: Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
• Must be highly motivated and a self-directed individual.
• Strong hands-on knowledge of Avaya Session Manager, Avaya IVR.