Availability Engineering Software Engineer

Responsibilities

• Grow Your Skills, Grow Your Potential
• Contribute to both availability assurance activities and software development efforts
• Design, develop, test, deploy, and maintain backend, frontend, and full-stack features for PDT and other Availability Assurance applications
• Support applications throughout their lifecycle, from requirements and implementation through monitoring and continuous improvement
• Collaborate with engineers, product partners, and quality teams to deliver reliable, user-focused solutions
• Write clean, maintainable code and participate in code reviews and testing practices
• Improve the performance, scalability, reliability, and observability of existing services
• Troubleshoot production issues and contribute to long-term resiliency improvements
• Participate in technical triage efforts, including Availability Assurance Bridge activities
• Investigate application outages and service disruptions, identify root causes, and recommend recovery actions
• Partner with support and engineering teams to improve application and infrastructure resiliency
• Contribute to architecture discussions, technical planning, and operational excellence initiatives

Qualifications

• Software Engineering Experience developing and supporting software applications using JavaScript for frontend and backend development
• Understanding of software engineering fundamentals, including version control, CI/CD, testing practices, containers, and secure coding principles
• Experience with SQL and/or NoSQL databases
• Ability to learn and adapt solutions to align with enterprise architecture and technology standards related to modernization efforts
• Infrastructure & Operations Working knowledge of enterprise infrastructure platforms and security principles, including technologies such as ROSA, WAS, CaaS, AWS, Azure, Load Balancing, LDAP, and Proxy services
• Experience using monitoring and diagnostic tools such as Splunk, Dynatrace, Elasticsearch, and Grafana
• Strong troubleshooting and analytical skills with the ability to diagnose complex application and infrastructure issues
• Professional Skills Strong collaboration and communication skills
• Self-motivated with the ability to identify issues and influence teams toward resilient solutions
• Demonstrated curiosity and willingness to learn new technologies
• Ability to balance software engineering responsibilities with operational and availability-focused work

Desired Qualifications

• Experience with distributed systems, resiliency engineering, or site reliability practices
• Familiarity with Agile methodologies and DevOps practices
• Knowledge of Linux, containers, cloud-native technologies, and enterprise application platforms
• Experience supporting production applications in a large-scale environment