AV Systems Engineer Associate

About the role

Under direct supervision, the AV Systems Engineer Assoc will be responsible for AV services support, AV technical support, and videoconferencing support in defined technology enhanced classrooms and learning spaces for NUIT. The AV Systems Engineer Assoc will provide basic training for faculty and other end users for classroom facilities. Candidate must demonstrate the ability to carry out careful quality assurance assessments and report on results clearly and concisely. Candidate will develop and upkeep both in-room and on-line documentation. Candidate should have strong technical background demonstrating ability to diagnose and resolve technical issues independently. Candidate must have clear skills in teamwork.

Responsibilities

• Responds to escalated hotline (7-ROOM) requests for immediate assistance and service requests across all lines of support in NUIT Learning Spaces Technology Support Service delivery locations.
• Coordinate and resolve escalated to other units.
• Support includes routine diagnostic functions and defined maintenance actions.
• Monitors and takes appropriate corrective action on daily basis in supported spaces.
• Responsible for service delivery and quality assurance for AV support, classroom computer support, video conferencing support, lecture capture support, and events support in NUIT Learning Spaces Technology Support Service delivery locations.
• Training student workers, creation and management of the Learning Spaces Technology Database, and providing key functions for operational readiness have been provided by this position.
• This position is critical in establishing and performing Incident Management, Change Management, and Problem Management functions and tasks.
• Responsible for assurance of operational readiness for Learning Spaces Technology Support Service delivery locations.
• Functions include certification of new and upgraded service locations as ready.
• Support includes routine diagnostic functions and defined maintenance actions for technology.
• Monitors and takes appropriate corrective action for security of supported machines and the network.
• Takes active role in maintaining best practices in room design and technology implementation for long term support and ease of use.
• Helps maintain short and long term plans for replacement and upgrades to AV, Computer, VC, and Lecture Capture technology in supported spaces.
• Helps maintain an inventory of AV supplies (i.e., lamps, batteries and misc. backup equipment).
• Supports NUIT videoconferencing facility activities. This includes advance conference needs assessment and connections tests, in-conference assistance, user training and troubleshooting.
• Responsible for the basic training and orientations for any supported technology enhanced classroom or videoconferencing facility; this includes individual training sessions as needed for faculty and guest lecturers.
• Supports webcasting and special events as needed. This includes advance testing and same day venue support.
• Miscellaneous: Perform other duties as assigned.

Requirements

• A bachelor's degree in an analytical field or the equivalent combination of education, training and experience from which comparable skills can be acquired.
• One year related professional experience in the AV industry.
• One year demonstrated knowledge of video conferencing systems (PolyCom, Tandberg) and technical proficiency in computing and networking technologies (Windows and Apple OS, Vidyo or Link,).
• One year demonstrated experience with Crestron products (or comparable).
• Understanding of Crestron's Fusion control.
• One year demonstrated knowledge of various forms of distance collaboration tools, such as videoconferencing, desktop sharing, web confer