AV Systems & Automation Engineer
About the role
At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
At Wizards of the Coast, we harness the power of imagination and connection to create unforgettable experiences. We create entertainment that inspires creativity, sparks passion, forges friendships, and fosters communities around the globe. In every pursuit, our mission is to inspire a lifetime love of games—whether through the strategic depth of Magic: The Gathering®, the rich storytelling of Dungeons & Dragons®, or our AAA digital game studios. We build worlds that bring people together, spark creativity, and fuel adventure.
Responsibilities
- Oversee AV and collaboration platforms (Logitech Sync, Microsoft Teams Rooms Pro Management, Zoom) to ensure seamless performance and integration.
- Record and maintain standards for room system setup, monitoring, and reporting, collaborating with AV, IT, and Facilities teams.
- Build operational foundations by producing and updating comprehensive documentation, including knowledge base articles, support runbooks, SOPs, and user guides.
- Convert support requirements into standardized methods to achieve consistent application across AV teams, Service Desk, field teams, and business partners.
- Maintain accurate records of technology, system capabilities, and operational procedures for meeting rooms, event spaces, studios, and collaboration environments.
- Enable automation and technology-enhanced operations by developing or aiding in automation solutions that improve visibility, minimize manual input, and accelerate team responses.
- Use AI-assisted tools to refine documentation, support readiness, reporting, and communication.
- Establish secure, practical, and replicable methods for automation and AI in AV operations to promote efficiency and innovation.
- Operate and improve the AV support environment by managing systems and tools as production environments, focusing on defined ownership, monitoring, and continuous enhancement.
- Analyze patterns in incidents, room conditions, and support inquiries to identify risks and areas for growth.
- Assist with lifecycle planning, standards creation, and operational preparation in collaboration with AV operations leadership.
- Support adoption across teams by partnering with AV support staff, Service Desk, and project teams to boost usability and consistency.
- Educate and equip support teams to handle common issues efficiently, providing documentation, examples, and templates to optimize AV operations.
- Enhance support for employees working with meeting rooms, event spaces, studios, and collaboration tools.
Requirements
- Over 5 years of experience in AV, collaboration technology, IT operations, or a related technical field.
- Experience supporting or coordinating meeting room systems, collaboration platforms, AV management tools, or workplace technology systems.
- Proficiency in Microsoft Teams Rooms, Zoom Rooms, Logitech Sync, digital signage, ticket tracking systems, and knowledge bases.
- Strong background in crafting or maintaining technical documentation and support content.
- Knowledge of automation, reporting, workflow tools, scripting, AI tools, or process improvement methods.
- Ability to troubleshoot technical issues, identify recurring patterns, and recommend scalable improvements.
- Excellent communication, collaboration, and ownership skills.
Pay
The pay range for this role is $87,200 USD - $130,900 USD. The hiring range will vary based on factors such as experience, skills, location, and market conditions. Employees may also be eligible for annual and long-term incentives as part of their overall compensation package.
Benefits
- Health & Wellness programs.
- Time Off to Recharge.
- Financial Well-being support.
- Life & Family Support.
- Volunteer and Community Initiatives.
- Learning & Development opportunities.
- Exclusive Perks.