AV Service Technician (Junior to Experienced)

Position Overview

We are seeking a reliable and detail-oriented AV Service Technician to join our team. This role is open to both junior and experienced candidates. The ideal candidate will be comfortable working directly with clients in high-end residential and professional corporate environments, providing service, maintenance, and troubleshooting support for audio-visual systems while consistently meeting and exceeding company standards.

Key Responsibilities

• Diagnose, troubleshoot, and repair AV systems including audio, video, control, surveillance and networking components
• Perform routine service calls, system maintenance, and upgrades
• Provide on-site technical support in both residential and corporate settings
• Communicate clearly and professionally with clients, both verbally and in writing, to resolve issues and explain solutions
• Maintain and exceed company standards for professionalism, performance, and client satisfaction
• Actively pursue ongoing learning and skill development to increase personal effectiveness and overall value to clients and the company
• Document service activities, issues, and resolutions accurately
• Collaborate with installation and engineering teams when needed

Qualifications

• Junior Candidates:
• Basic understanding of AV systems or related technical field
• Strong willingness to learn and develop technical skills
• Effective verbal and written communication skills
• Experienced Candidates:
• Proven experience servicing AV systems in residential and/or corporate environments
• Strong troubleshooting skills across AV, control systems, and networking
• Able to work independently and manage service calls efficiently
• Strong verbal and written communication skills
• Demonstrated commitment to continuous learning and professional growth

Requirements

• Comfortable interacting directly with high-end clients and maintaining a high level of professionalism at all times
• Able to consistently follow and exceed company standards for performance, appearance, and client interaction
• Strong problem-solving skills and attention to detail
• Able to communicate effectively both verbally and in writing
• Commitment to ongoing learning and self-improvement to enhance service quality and client experience
• Valid driver’s license and ability to travel to job sites
• Able to lift and handle AV equipment as needed

Preferred Skills

• Experience with control systems (e.g., Crestron, Control4, AMX)
• Basic networking knowledge (IP addressing, routers, switches)
• Industry certifications are a plus

What We Offer

• Competitive salary based on experience
• Opportunities for training and career growth
• Supportive team environment