AV & Mass Communications Project Manager

Description About Lockstep At Lockstep, we believe great technology isn’t just about infrastructure—it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be. What We Offer Competitive compensationMedical, dental, and vision insurance401(k) PlanShort-term/long-term disability and life insuranceFlexible PTO8 company-paid holidays and 1 floating holidayEmployee Assistance Program (EAP) About The Role This role manages the successful delivery of client projects from kickoff through completion. You’ll serve as the central point of coordination between sales, engineering, and the client—ensuring projects are delivered on time, within scope, and aligned to expectations. This highly cross-functional role blends project management, logistics coordination, and client communication. What You’ll Own Manage projects from handoff through completion, ensuring delivery on time, within budget, and aligned to client expectationsLead internal and client kickoff meetings, status meetings, and project closeout meetingsCreate, maintain, and manage project plans, timelines, and key milestonesCoordinate with internal teams to assign resources and ensure project readinessProvide regular project updates to leadership and escalate risks or issues as neededReview Bills of Materials (BOMs) and Statements of Work (SOWs) with technical leads to confirm project scope, hardware, and services are alignedEnsure engineering hours and project resources are appropriately allocated to meet project objectivesCoordinate delivery and acceptance of required client documentation, scheduling reviews when neededHelp maintain project accuracy, organization, and overall delivery quality throughout the project lifecycleServe as a primary point of contact for clients throughout deliveryConduct regular client check-ins and provide clear status recaps, timelines, and next stepsManage expectations and proactively communicate changes, risks, or dependenciesCoordinate equipment storage, staging, shipping, and delivery logisticsTrack order status, back-orders, inventory availability, and equipment arrival timelinesSchedule site surveys, onsite work, and client access requirementsCoordinate background checks, fingerprints, badges, and network access as required for site entry Requirements What We’re Looking For 5+ years of project management experience supporting engineering, technology, or professional services projectsProven ability to manage multiple complex projects simultaneously in a fast-paced environmentStrong understanding of project delivery principles, resource planning, timelines, and budget managementAbility to translate client needs and business opportunities into practical project solutionsStrong business acumen with comfort managing financial considerations, project costs, and overall project healthEffective leadership skills with the ability to influence teams and drive accountability without direct authorityStrong interpersonal and communication skills with clients, internal teams, and leadershipDecisive and solutions-oriented, with strong problem-solving and issue resolution skillsHighly organized with strong time management and prioritization abilitiesAbility to delegate effectively and coordinate cross-functional resources Preferred Qualifications Bachelor's degree in a related fieldExperience supporting State and Local Government and Education (SLED) clientsExperience with AV, audio, security camera, or access control technologies What To Expect The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand and walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. Prolonged sitting at a desk and using a computer; occasional lifting of up to 10 pounds. Travel required for on-site support and coordination - up to 85% Equal Opportunity Employer Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.