AV & IT Project Manager, Workplace Solutions

About the role

The Workplace Audio Visual & IT Project Manager ensures the efficient, effective, and flawless execution of AV and IT technology projects with minimal disruption and consistent principles. This role leads projects from start to finish, including planning, strategy development, estimation, design, installation, commissioning, and post-project documentation. Additionally, the role owns and governs Workplace Technologies systems that support the entire Workplace Solutions team.

Responsibilities

• Work with business stakeholders, IT, and AV integration partners to evaluate feasibility and potential challenges of upcoming AV/IT projects.
• Develop strategic plans, timelines, programming, and major requirements for AV and IT deployments.
• Prepare high-level estimates and detailed budgets; partner with Finance to prepare packages for capital approvals.
• Partner with Nestlé North America Procurement to create Requests for Proposals (RFPs), solicit bids, evaluate them, and present recommendations to leadership and cross-functional teams (IT, Cybersecurity, Risk Management, Legal, and Safety).
• Collaborate with in-house staff, design teams, AV integrators, and technology suppliers to develop final technology layouts and evaluate workplace requirements.
• Ensure all required permits, Certificates of Insurance, and approvals are obtained.
• Update project schedules, budgets, and drawing logs; lead regular progress meetings with partner teams.
• Ensure timely processing of invoices and vendor applications for integrators, subcontractors, hardware, software, and licensing.
• Write AV/IT-related RFPs, contracts, purchase orders, and change orders; maintain records of field work, change orders, and their impact on cost and schedule.
• Obtain, assemble, distribute, and file as-built drawings, technology standards documentation, warranties, end-user license agreements, and final closeout materials.
• Perform additional duties and responsibilities as assigned.

Workplace Technology Ownership & Governance

• Own and manage workplace technology platforms and applications, including planning, vendor management, governance, user adoption, lifecycle management, and continuous improvement.
• Serve as the primary liaison between Workplace Solutions, IT, Security, vendors, and business stakeholders.
• Monitor service performance, platform utilization, and vendor effectiveness.
• Lead operational escalations and issue resolution for workplace technology services.
• Define and maintain technology standards aligned with enterprise architecture, security, compliance, and employee experience objectives.

Employee Experience And In-Office Support

• Ensure seamless delivery of meeting room AV technology and conferencing services, with accountability for reliability, readiness, and user experience across supported locations.
• Oversee day-to-day meeting technology operations, coordinating with on-site support staff, vendors, IT partners, and business stakeholders to resolve issues and maintain service continuity.
• Provide support for AV planning and execution for large events, executive meetings, town halls, and high-visibility gatherings, including pre-event testing, live support, escalation management, and post-event review.
• Monitor and own streaming and hybrid meeting support for meetings and events across U.S. market locations, ensuring consistent standards and timely issue resolution.
• Manage conference room accounts, standards, and technology experience, including room configuration, service expectations, lifecycle planning, and alignment with enterprise collaboration tools.
• Provide employee support and guidance for meeting technology, conferencing tools, and workplace AV services to enhance collaboration and employee experience.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Audio Visual Technology, Electronics, Engineering, or a related field.
• 5+ years of project management experience in AV systems integration, IT infrastructure deployment, or corporate technology delivery.
• Experience with AV/IT deployments for Corporate Offices, Factories, and Distribution Centers, including knowledge of commercial AV control, networking, and conferencing technologies (e.g., Microsoft Teams Rooms).
• Proficiency in MS Office (Word/Excel/PowerPoint/Outlook) and Microsoft Project.
• Ability to read and interpret AV drawings, scopes of work, and construction drawings.
• PMP certification preferred; CTS (Certified Technology Specialist) required within 180 days of employment.
• Willing and able to travel up to 20%.