AV Field Implementation Manager

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation.

About the role

The Field Implementation Manager (FIM) is a senior field leadership and technical execution governance role within Diversified’s Technical Operations (Tech Ops) organization. This position serves as the highest field-facing execution authority during the implementation phase of projects and is accountable for ensuring that complex broadcast, media, experiential AV, and enterprise AV systems are executed safely, accurately, efficiently, and in full alignment with engineering intent, project schedules, and Diversified standards.

The FIM plays a critical role before installation begins by partnering with the Account Executive during early site walks and pre-implementation assessments to evaluate site conditions, access, infrastructure readiness, constructability, sequencing constraints, and unique environmental considerations. The FIM is responsible for documenting and clearly communicating these findings through written assessments, photographs, diagrams, and annotated drawings as required, ensuring Engineering, Project Management, Fabrication, and Operations teams have a shared and accurate understanding of the installation environment.

During execution, the FIM operates above Installation Site Supervisors and Lead Technicians, providing multi-site execution governance, technical escalation authority, and field leadership across active projects. The FIM ensures that systems are not only installed correctly, but that what was designed, fabricated, kitted, shipped, and delivered matches specification exactly, with zero-defect expectations applied to materials readiness, logistics coordination, and commissioning preparedness.

The Field Implementation Manager works in close collaboration with Tech Ops Project Managers, Engineering (COE), Fabrication Services, Operations, Logistics & Compliance, and Supply Chain to ensure a seamless transition from design through fabrication, kitting, delivery, installation, and commissioning. As a highly visible, customer-facing leader, the FIM must demonstrate professionalism, composure, and technical clarity, including the ability to answer challenging technical questions or translate complex systems into clear, client-understandable terms with patience and confidence.

The Field Implementation Manager operates as the technical execution authority within the Tech Ops delivery framework, ensuring that engineering design intent is translated into disciplined, predictable, and high-quality field implementation. Success in this role directly impacts execution quality, schedule reliability, client confidence, and Diversified’s reputation for delivering complex systems with discipline, precision, and excellence.

Responsibilities

• Pre-Implementation Site Assessment & Project Readiness
  • Conduct initial site walks with the Account Executive to assess scope, scale, access, infrastructure readiness, and environmental constraints
  • Identify site-specific risks impacting installation sequencing, logistics, safety, or cost
  • Document site conditions using written assessments, photographs, sketches, and diagrams as required
  • Communicate site findings clearly to Engineering, Project Management, Fabrication Services, and Operations teams
  • Support site surveys for project planning and sales support efforts
• Field Execution Governance & Quality Oversight
  • Provide senior oversight across active job sites within the assigned region
  • Serve as the first point of escalation for field execution, quality, safety, or technical issues
  • Inspect and verify installation quality, workmanship standards, and adherence to engineering designs
  • Confirm installed systems match approved designs, specifications, and kitting documentation
  • Verify commissioning readiness prior to system turn-up
• Fabrication, Kitting & Logistics Coordination
  • Maintain close collaboration with Fabrication Services and fabrication technicians to ensure systems are built exactly as designed
  • Ensure racks and systems are kitted in a zero-defect manner, including hardware, cabling, labeling, documentation, and accessories
  • Coordinate with Operations, Logistics & Compliance and Supply Chain for timely, safe, and accurate delivery of kitted systems to job sites
  • Verify material completeness and readiness prior to site installation activities
  • Escalate fabrication or logistics discrepancies immediately to prevent downstream execution risk
• Leadership, Mentorship & Team Development
  • Supervise and mentor Site Supervisors, Lead Technicians, and senior field staff
  • Foster collaboration, accountability, and professional discipline across field teams
  • Provide performance feedback contributing to reviews, training plans, and development paths
  • Assist in long-term growth planning for field personnel and operations staff
  • Promote a culture of safety, quality, and continuous improvement
• Project & Stakeholder Coordination
  • Collaborate closely with Tech Ops Project Managers to align field execution with schedules, milestones, and constraints
  • Partner with Engineering to protect engineering intent and resolve field-discovered issues
  • Review daily field reports for accuracy, completeness, and consistency
  • Provide weekly execution status reporting to regional leadership
  • Make informed field-level decisions that positively impact outcomes within budgetary constraints
• Client Interaction & Representation
  • Serve as the primary on-site escalation point and visible representative of Diversified during implementation
  • Interact with clients in a calm, professional, and solutions-oriented manner
  • Answer complex technical questions accurately or translate technical concepts into clear, client-friendly explanations
  • Support the Project Manager and Account Executive in maintaining strong, trusted client relationships
  • Demonstrate patience, composure, and empathy when addressing client concerns
• Safety, Quality & Compliance
  • Maintain responsibility for site activities related to safety, quality control, and ISO related requirements
  • Oversee incident reporting, Job Safety Analyses (JSAs), and daily site safety checks
  • Ensure compliance with Diversified QA programs and safety policies
  • Proactively identify and correct unsafe conditions or behaviors
• Physical Working Environment
  • Ability to visit multiple job sites within an assigned geographic region
  • Ability to lift and carry equipment up to 50 lbs
  • Ability to climb ladders, work at heights, and access confined spaces
  • Work performed in construction environments, active client facilities, and live production spaces
• Travel
  • Travel is required based on project demand and may include:
    • Multi-day and multi-week assignments at customer sites
    • Regional and out-of-state travel, including air travel
    • Nights, weekends, and extended shifts driven by installation windows

Requirements

• Education & Certifications:
  • High School Diploma or GED required
  • Associate degree or equivalent technical training required; bachelor’s degree preferred
  • AVIXA CTS certification required
  • CTS-I or CTS-D certification required
  • OSHA 30 certification required
  • Dante Level 2 or Level 3 certification preferred
  • SMPTE, IPMX, or equivalent media networking certifications preferred
  • Networking credentials such as CCNA or equivalent competency strongly preferred
• Required Skills/Qualifications
  • Minimum 10+ years of progressive experience installing advanced broadcast, media, and AV systems
  • Prior experience as a Site Supervisor, Lead Technician, or equivalent field leadership role
  • Expert-level technical knowledge equivalent to Installation Technician – Level 4
  • Proven ability to lead, mentor, and govern field execution teams
  • Strong communication, documentation, and decision-making skills
  • Demonstrated professionalism and confidence in client-facing environment

Benefits

• Multiple medical plan options to fit you and your family’s needs
• HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
• Company-paid Benefits: Basic Life, AD&D
• Short-Term and Long-Term Disability insurance
• Employee Assistance Program (EAP)
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits