Automotive Technician Support and Training Specialist - English and Spanish speaking

About the role

The Automotive Technician Support and Training Specialist supports and trains customers in the USA and Canada for assigned aftermarket products. This role involves serving as technical hotline support, delivering training, and collaborating with various teams to enhance customer experiences.

Responsibilities

• Provide technical support via phone, email, and in-person for customers on assigned aftermarket product lines.
• Deliver top-level customer service by efficiently and thoroughly handling inquiries related to technical aspects of our aftermarket products.
• Collaborate with other customer support teams to communicate and escalate customer issues promptly.
• Ensure customer satisfaction by delivering effective training sessions both in person and online.
• Attend and participate in trade shows and customer events as needed.
• Provide regular feedback to the global Aftermarket Technical Team regarding product issues and opportunities for improvements in training and tools.
• Proactively prepare and update training documents and validate technical content for Marketing and Communications.
• Create, translate, and update educational content for e-training platforms, training websites, and presentations.
• Support Engineering and Product Management with research, validations, performance testing, benchmarking, and tool maintenance.
• Maintain personal technical knowledge through training, publications, networking, and industry participation.
• Work flexible hours to support peak business needs or weekend customer events/tradeshows.
• Clearly and concisely document customer communications.
• Self-manage workload efficiently and effectively.
• Aid with other duties as directed by the manager.

Requirements

• A university degree required (Bachelors degree) or equivalent relevant work experience.
• Strong communication skills; oral, written, and presentation.
• Strong organization, planning, and time management skills.
• Strong personal and professional ethical values and integrity.
• Holds self-accountable to achieving goals and standards.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.

Qualifications

• Comfortable with automotive electronics installation, repair, wireless technology, and mobile app support.
• Experience in training/knowledge transfer; coaching or education experience is a plus.
• Knowledge of the automotive aftermarket, tire industry, or auto repair environments preferred.
• Strong customer service orientation.
• Excellent communication and motivational skills.
• Solution-oriented mindset with a positive, can-do approach.
• Ability to work independently with accountability.
• Comfortable working in a fast-paced environment with multiple priorities.
• Strong interpersonal and collaboration skills; able to work effectively with all levels, including external customers and suppliers.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Fluency in English; Spanish is a plus.
• Willingness to travel extensively throughout North America.

Skills

• Technical support and training skills.
• Customer service and problem-solving abilities.
• Collaboration and teamwork.
• Communication and presentation skills.
• Organizational and time management skills.
• Microsoft Office proficiency.

Benefits

At Sensata, employees enjoy a comprehensive benefits package including:

• Medical, dental, vision, life, and disability insurance plans.
• Education reimbursement.
• Wellness programs.
• A 401(k) retirement plan with Company matching.
• Paid time off, such as vacation or flex-time, sick, bereavement, and parental leave.
• Short-term and long-term incentive programs.

Pay

$59,840.00 - $82,280.00 Base Salary Range

Schedule

Flexible work schedule to support peak business needs or weekend customer events/tradeshows.