Automotive Technician A

About the role

Big O Automotive Technicians diagnose, recommend and perform automotive repairs in an accurate and timely manner in accordance with all company programs, policies, and procedures. Big O Automotive Technicians are titled based on ASE or equivalent certification: Automotive Technician A – 4 or More ASE Certifications; Automotive Technician B – 1-3 ASE Certifications; Automotive Technician C – No ASE Certifications.

Responsibilities

• Perform all brake, front end and alignment maintenance as well as mechanical work in accordance with company programs, policies, and procedures.
• Properly diagnose and repair all customers’ vehicles, performing quality control of all shop functions.
• Train and coach other employees in accordance with company programs, policies and procedures as directed.
• Maintain the orderly flow of customer service assignments to ensure productivity.
• Extend Big O’s Extra Care Services to all customers.
• Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required.
• Work with store management to ensure the successful accomplishment of budgeted service-related quotas.
• Ensure that all appropriate information for completed work is given to the counter personnel for inclusion in final invoicing.
• Utilize the company outside purchase program to ensure maximum profitability.
• Timely complete daily Today’s Class Technician and other required training.
• Ensure the consistent execution of the vehicle inspection program.
• Achieve established service, sales and productivity goals.
• Assist in the organizing, documenting, and processing of all adjustments and core credits.
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures; employees may be expected to perform other duties as assigned.

Requirements

• 18 years of age or older.
• Minimum of two years of experience as a lube/tire/service technician.
• Current Motor Vehicle Inspection License (for Missouri based stores).
• Ability to learn new concepts and use technical materials.
• Ability to consistently operate a computer and other office productivity machinery.
• Ability to safely operate automatic and manual transmission vehicles.
• Ability to exchange accurate information with customers.
• Ability and willingness to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
• Vision, hearing, speech, and the ability to detect odors.
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds.
• Valid driver’s license.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors.
• Ability to meet company requirements including successful pre-employment screenings.
• Legal authorization to work in the United States of America.

Skills

• High school diploma or GED equivalent.
• Two or more years of experience in an automotive shop environment