Automotive Store Manager

Compensation

COMPENSATION: $72K-$150K (includes bonus and incentives)

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Guest Service

• Ensures that each customer receives outstanding customer service
• Ensures management team is maintaining store standards
• Solid product knowledge
• Conducts call backs
• Ensures time commitments are met
• All other components of guest service
• Handles escalated customer complaints

People

• Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development and overall customer service
• Holds management team accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors

Financials

• Analyzes and measures business trends
• Develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement
• Writes up customers in POS system
• Answers phone calls
• Inventory control

Qualifications

• Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry
• Previous experience in managing and coaching team members to success through effective communication
• Business development and strategy implementation knowledge
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals
• Proven track record of consistently meeting and exceeding sales and profit goals
• Previous experience as an Automotive Technician or similar position preferred, but not required
• Possess a current and valid driver's license
• Must be at least 18 years old
• Ability to work Monday - Saturday Sun