Automotive Store Manager

About the role

Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are recruiting experienced retail leaders for immediate placement as Experienced Store Managers through our Manager-On-Deck (MOD) program.

Responsibilities

• A friendly, customer-focused attitude is a must for this position.
• Leading a group of employees and working directly with customers who need tires, routine maintenance and other services.
• Ensures that each customer receives outstanding customer service by ensuring that management team is maintaining store standards, solid product knowledge, conducting call backs, ensures that time commitments are met, and all other components of guest service.
• Handles escalated customer complaints.
• Communicates regularly with employees on job responsibilities, goals, training, development and overall customer service.
• Holds management team accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors.
• Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.
• Writes up customers in POS system.
• Answers phone calls.
• Inventory control.

Qualifications

• Possess current, valid Driver’s license.
• Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry.
• Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge.
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
• Proven track record of consistently meeting and exceeding sales and profit goals.
• Previous experience as an Automotive Technician or similar position preferred, but not required.
• Ability to work a minimum of five days, including Saturday's.