Automotive Service Technician - Birch Run, Michigan, United States

The Position

Performs vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.

The Perks

• Competitive Compensation based on experience and Certifications (State and/or A.S.E.)
• Tiered Pay Plan (Pay rate increases based on flagged hours.)
• Longevity Bonus Program
• Monthly Technician Hours Turned Contest
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

  Skills, Qualifications

  • Devote himself/herself to ensuring satisfaction to customers.
  • Determine management, production, and quality requirements by asking questions and listening.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company’s non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend and holiday work hours as required.
  • Valid driver’s license and satisfactory Motor Vehicle Report (MVR) are required.

  Education and Experience

  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent communication skills.
  • Ability to meet company's production and quality standards.
  • High School Diploma or GED.
  • Michigan Mechanic Certification

    Essential Duties & Responsibilities

    • Receive repair orders from dispatcher and take to stall area.
    • Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
    • Diagnose the cause of any malfunction and perform repair as authorized.
    • Communicate with the Parts Department to obtain the needed parts.
    • Tag and save parts, turn in parts, if the job is under warranty or if requested by the customer.
    • Advise the service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed with the promised time.
    • Document work performed.
    • Road-test vehicles to ensure repair has addressed the customer complaint.
    • Quality check work performed.
    • Attend training classes.
    • Keep abreast of factory technical bulletins.
    • Ensure that customers’ vehicles are kept clean.
    • Administer safety and housekeeping policies and procedures.
    • Understand and follow federal, state, and local regulations, governing service repair work.

    The Company

    • Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations.
    • The group employs nearly 2,500 individuals.
    • The mission of the LaFontaine Family is to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.
    • The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan.
    • The LaFontaine Automotive Group represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen.
    • The LaFontaine Family Deal; it’s not just what you get, it’s how you feel.
    • Visit www.familydeal.com for additional details.

      Our Mission

      To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

      Our Core Values

      • Accountability
      • Responsibility
      • Respect
      • Communication
      • Teamwork
      • Passion

        About the Role

        We welcome Technicians, Trainees and Apprentices to join the Highest Paying Dealership in the State!

        Pay

        Competitive Compensation based on experience and Certifications (State and/or A.S.E.)

        Schedule

        Work evening, weekend and holiday work hours as required.