Automotive Service Receptionist Mazda

Responsibilities

• Greet every customer with a warm, professional welcome—whether in person or over the phone
• Confirm and manage daily service appointments, rescheduling when needed and handling phone interactions with care
• Respond to customer questions and concerns using phone, text, email, and our CRM—offering timely, thoughtful solutions
• Maintain clear, accurate records of customer concerns and follow through until resolution
• Build trust and rapport with customers and team members through respectful, reliable communication
• Proactively engage with customers—often identifying needs and offering help before being asked
• Collaborate with dealership staff to ensure a smooth, supportive customer experience
• Learn and uphold the automotive manufacturer’s standards for customer satisfaction
• Ensure all customer payments are collected, authorized, and accurately processed—completing daily financial reports with attention to detail

Qualifications & Essentials (Prioritized)

• Strong communication skills with a warm, professional demeanor
• Reliable, dependable, and able to stay focused in a busy environment
• Customer-service experience, either in person or over the phone
• Organized, detail-oriented, and comfortable multitasking
• Friendly, upbeat attitude and a team-player mindset
• Comfortable using computers, including Microsoft Office
• Open to feedback and committed to continuous improvement
• Able to work Monday through Saturday, with flexibility for holidays or weekends
• Keeps workspace neat, organized, and welcoming

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within