Automotive Service Receptionist Cashier Audi

Responsibilities

• Ensure all customer payments are collected, authorized, and accurately processed, completing daily financial reports.
• Greet every customer with a warm, professional welcome—whether in person or over the phone.
• Confirm and manage daily service appointments, rescheduling when needed and handling phone interactions with care.
• Respond to customer questions and concerns using phone, text, email, and our CRM—offering timely, thoughtful solutions.
• Organize and track customer feedback, escalating to management when additional support is needed.
• Maintain clear, accurate records of customer concerns and follow through until resolution.
• Build trust and rapport with customers and team members through respectful, reliable communication.
• Proactively engage with customers—often identifying needs and offering help before being asked.
• Collaborate with dealership staff to ensure a smooth, supportive customer experience.

Qualifications & Essentials

• You communicate clearly and kindly, and you’re great at staying organized.
• You present yourself in a polished, professional way that reflects Empire’s commitment to excellence.
• You understand the value of listening and empathy, and you know how to make people feel comfortable and supported.
• You’re dependable, hardworking, and able to stay focused in a busy, fast-moving environment.
• You’ve spent time helping customers—sharing your knowledge, building trust, and making their experience a positive one.
• You bring at least one year of experience in a role where you interact with customers, either in person or over the phone.
• You’re naturally friendly, upbeat, and enjoy being part of a team that works together.
• You’re open to feedback and see it as a helpful part of growing and improving.
• You’re available to work Monday through Saturday, and you’re flexible when extra support is needed on holidays or weekends.
• You’re comfortable using computers and multitasking, especially with tools like Microsoft Office.
• You take pride in keeping your workspace neat, organized, and welcoming.

Benefits

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

Pay

We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Schedule

At Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.